CenterPoint Energy FAQs
How are utility companies and energy providers different in Texas?
Energy providers are retail companies that sell electricity to customers and manage their billing. Utility companies, on the other hand, deliver electricity and ensure the local electrical infrastructure works properly, including poles, wires, and meters. They also restore power after an outage. Another main difference is that deregulated customers can select their energy provider but not their utility company, as it’s assigned by location.
Who is the best energy provider in CenterPoint Energy’s service area?
Some of the top energy providers in CenterPoint Energy’s territory include Gexa Energy, TXU Energy, and 4Change Energy. However, the best provider depends on your energy needs and specific circumstances. Call the number on this page to chat with an energy expert about the best fit for you.
Can I lower my utility charges?
No, you cannot lower your utility charges because the PUCT sets them. These fees are updated twice yearly to account for upgrades to the power grid and ensure the safe transportation of electricity from power plants to homes and businesses.
What happens if I don’t choose an electricity provider?
In Texas, you must select an electricity provider. If you don’t select a plan before your service start date, the Public Utility Commission of Texas (PUCT) may assign one through your area’s Provider of Last Resort (POLR). The POLR for the CenterPoint Energy service area for residential customers is Reliant Energy.