Texas electric providers and utilities
Consumers are not able to directly purchase their electric utilities, they must utilize a retail electric provider (REP). Residents of Texas now have the power to choose a REP. This is a result of the 2002 deregulation of the energy industry. The REP you select works together with your area’s utility company. The utility delivers energy from the REP to the customer.
If you do not select an electric utility plan, the Public Utility Commission of Texas (PUCT) will assign one based on your location’s “Provider of Last Resort.” The Provider of Last Resort for customers in the CenterPoint Energy service area is Reliant Energy.
Searching for REP rates in your area? Simply enter your ZIP code above for a free listing of your region’s REP rates. You have the power to choose the plan and rate that works best for your residence. Explore our guide to selecting a provider or phone one of our energy experts at the number on this page for more information.
Contact CenterPoint Energy
For questions about your account or energy bill, contact your REP. If your power has been interrupted or you are experiencing an electrical emergency, contact CenterPoint Energy Texas.
- Report or check the status of a power outage here or at 800-332-7143. Sign up for CenterPoint Energy’s Power Alert Service to receive power restoration alerts. Always assume downed power lines are energized and stay away.
- For non-emergency issues, contact customer service here.