FAQs about Direct Energy
What is Direct Energy?
Direct Energy is a retail energy provider that generates and sells power to consumers in its service areas. This differs from the utility company, which is in charge of delivering electricity to consumers and maintaining the infrastructure of the power system. You would call the utility company in the case of a power outage, not Direct Energy.
Does Direct Energy have an app?
Direct Energy does have an account manager app that helps you monitor daily energy usage, pay your bills, manage rewards, and update accounts settings. You can download the app for free through whichever app store you use.
Where can I compare Direct Energy plans and rates?
Choose Texas Power makes it easy to compare plans side-by-side. You just need to enter your ZIP code above and you will find available electricity plans in your area. Then you can filter for Direct Energy plans to narrow down your search. You can also filter for no-deposit plans, various contract lengths, green energy options, and much more.
Will Direct Energy charge me a cancellation fee?
Many Direct Energy plans charge an early termination fee if you end your contract before the term ends. This is a common practice across energy providers. For example, Direct Energy’s fixed-rate plans charge $135 in early termination fees. Make sure to check the plan’s electricity facts label (EFL) for details on cancellation fees.