About Direct Energy

Direct Energy is one the largest retail providers of electricity and natural gas in North America. The company is owned by NRG Energy and serves more than 4 million homes and businesses. Direct Energy provides electricity in 13 states and natural gas in nine states.  

To find Direct Energy plans in your area, enter your ZIP code above.

Find an energy plan with Choose Texas Power

It’s easy to find an energy plan through the unaffiliated Choose Texas Power marketplace. The electricity rates you find on our online marketplace are all-inclusive, excluding taxes. Here’s a breakdown of how the shopping process works with Choose Texas Power: 

1. Begin by entering your ZIP code at the top of this page. From there, we’ll show you electricity rates and plans that are available in your area.
2. You can compare plans side-by-side and pick the one that works best for you. While searching, you can also filter by plan type, price, contract length, and more.
3. Once you’ve found the best energy plan for your home, you can then either sign up for the service online or call the number on this page to speak with an energy professional. Either option is quick and easy. Your new energy supplier will handle the transfer process with your utility company.

If you have any questions, feel free to call the number on your screen to talk to an energy expert.

Types of plans offered by Direct Energy

Live Brighter 36

This is a 36-month fixed-rate plan. Direct Energy reviews how much energy you use, and rates can vary based on whether you use 500 kWh, 1,000 kWh, or 2,000 kWh. If you use more power, you end up with a lower rate per kWh. The plan comes with a $135 early termination fee.

Live Brighter 12

This is a fixed-rate plan with a 12-month contract. It offers different rates at 500 kWh, 1,000 kWh, or 2,000 kWh tier use, with lower rates for higher energy usage. It also includes a $135 termination fee if you end your contract early.

Twelve Hour Power 12

This plan offers a fixed rate for the duration of the 12-month contract. It also has different rates for three tiers of power use, but the major perk with this plan is you get free electricity every night from 9 p.m. to 9 a.m. It comes with an early termination fee of $135.

Electricity rates in my area

Electricity rates might be different in your area because transmission charges and government fees can change from area to area. This is why it’s important to search specifically for electricity rates near you to ensure the rates you are comparing are accurate. With the Choose Texas Power marketplace, simply enter your ZIP code above to find current electric rates in your area. 

FAQs about Direct Energy

What is Direct Energy? 

Direct Energy is a retail energy provider that generates and sells power to consumers in its service areas. This differs from the utility company, which is in charge of delivering electricity to consumers and maintaining the infrastructure of the power system. You would call the utility company in the case of a power outage, not Direct Energy. 

Does Direct Energy have an app? 

Direct Energy does have an account manager app that helps you monitor daily energy usage, pay your bills, manage rewards, and update accounts settings. You can download the app for free through whichever app store you use. 

Where can I compare Direct Energy plans and rates? 

Choose Texas Power makes it easy to compare plans side-by-side. You just need to enter your ZIP code above and you will find available electricity plans in your area. Then you can filter for Direct Energy plans to narrow down your search. You can also filter for no-deposit plans, various contract lengths, green energy options, and much more.

Will Direct Energy charge me a cancellation fee? 

Many Direct Energy plans charge an early termination fee if you end your contract before the term ends. This is a common practice across energy providers. For example, Direct Energy’s fixed-rate plans charge $135 in early termination fees. Make sure to check the plan’s electricity facts label (EFL) for details on cancellation fees.

Contact Direct Energy

For a power outage, you would call the utility company that operates in your area, not the energy provider. You can learn more about who to contact on our utilities page.  

 You can reach Direct Energy through one of the options below if you need help with a current plan or bill: 

• Residential customers can call 1-888-305-3828.
• Business customers call 1-888-866-7456.
• You can send Direct Energy a direct message here.
• Login here for bill payment and account management.