Here’s What to Do if Your Power Goes Out
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Experiencing a power outage?
Texans aren’t strangers to summer storms that knock down power lines or disrupt the electrical grid. A sudden loss of power can be alarming and inconvenient, but there are several ways to protect yourself and safely wait out the storm. Get ready for summer storms with this guide to handling a power outage.
Call your utility company
Your utility company is responsible for restoring power after an outage. Contact your local utility company to report an outage and receive updates. If you’re not sure which one services your address, check a previous electricity bill. Here’s how to contact Texas’ five main utility companies: AEP Texas Central, AEP Texas North, CenterPoint Energy, Oncor Electric Delivery, and Texas-New Mexico Power.
AEP Texas Central
- Main service areas: Corpus Christi, McAllen, Harlingen, Victoria, and Laredo
- Report an outage: Online or call 866-223-8508
AEP Texas North
- Main service areas: Abilene and San Angelo
- Report an outage: Online or call 866-223-8508
CenterPoint Energy
Oncor Electric Delivery
- Main service areas: Dallas–Fort Worth, Tyler, Waco, Midland, Odessa, Wichita Falls
- Report an outage: Online, call 888-313-4747, or text OUT to 66267
Texas-New Mexico Power
- Main service areas: Texas City, Friendswood, League City, and Lewisville
- Report an outage: Online or call 888-866-7456
Power outage tips
- Keep an emergency kit handy. Prepare your kit ahead of time to avoid scrambling for items at the last minute. Keep your kit in an accessible location and make sure everyone in the household knows where it is located.
- Keep your refrigerator and freezer closed. This will help maintain the temperature and preserve the food as long as possible.
- Use generators with caution. To prevent carbon monoxide leaks, generators should be used outside and at least 20 feet away from windows and doors.
- Unplug electronics. Prevent damage to your electronics from a power surge by unplugging household items like computers, TVs, printers, cellphones, gaming systems, and even your microwave.
Best items for your emergency kit
Keep your home stocked with an emergency kit to weather the storm. Here are a few essential items your kit should contain:
- Water – Keep a three-day supply of water in your home. Strive for one gallon of water per person per day.
- Nonperishable food – Nonperishable food will ensure you have something to eat without power. Stock up on items like canned fruits and vegetables, granola, or shelf-stable meats.
- Flashlight – Have a few flashlights ready so you can see in the dark. Avoid candles because they increase the risk of fire.
- Extra batteries – Ensure you have enough batteries to power your flashlights for multiple days.
- First aid kit – Keep a first aid kit handy with items such as bandages, antibiotic ointment, pain relievers, and hand sanitizer. Include any necessary prescription medications as well.
- Clothes and bedding – Keep clean clothes, blankets, and pillows to stay comfortable.
Power outage FAQs
Where should I plug in a generator?
Keep your generator outside and plugged into an external outlet. Never plug your generator into a wall outlet, as this can cause electrocution.
How long is my refrigerated or frozen food good for without power?
An unopened refrigerator can keep food good for about 4 hours without power, and your freezer can keep food for about 48 hours. To prolong the safety of your food, try to keep your refrigerator and freezer doors closed as much as possible.
Can I flush the toilet during a power outage?
Yes, you should be able to flush your toilet during a power outage, as the outage shouldn’t affect your plumbing. The only exception is if you have an electric pump that requires power to operate.
How long does it usually take to restore power after an outage?
Depending on the severity of the storm and the cause of the outage, restoring power can take hours or even several days. That’s why it’s important to make sure your emergency kit has enough supplies to last multiple days.
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