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Based in Dallas, Oncor Electric Delivery is the largest electric utility company in Texas. It operates in nearly 100 counties across the state, delivering electricity to over 400 different communities.
Oncor distributes power to customers throughout North Central Texas, including in Dallas, Fort Worth, Frisco, Irving, Duncanville, McKinney, and Grapevine. It also operates in other cities across the Lone Star State, such as Waco, Midland, and Wichita Falls.
Please note: All rates above are accurate as of 8/20/2025, 1:49:29 PM CDT for utility Oncor. Rates may have changed since this date/time. For the most up to date rates in your area, please enter your zip code above.
In most parts of Texas, electricity is deregulated. As a result, people living in these areas have the power to choose their energy provider — also known as a retail electric provider (REP). These companies must compete for customers’ business, which often leads to cheap electricity rates and consumer-friendly plan features.
Some of the state’s most popular REPs include 4Change Energy, Direct Energy, Gexa Energy, TriEagle Energy, and TXU Energy. However, provider and plan availability depend on your location within Texas.
As one of several power utilities in Texas, Oncor has a number of responsibilities. Texas electric utilities deliver electricity to homes and businesses within their service areas through the power lines, which they also maintain. Utilities respond to power outages and downed power lines. In deregulated markets, you’re free to pick an electricity company, but your utility is assigned based on your address.
While your electric bill comes from your energy provider (not your utility), you’ll find transmission and distribution fees from Oncor in addition to your provider’s energy charges.
If you live in the Oncor utility company service area, you can use Choose Texas Power to find affordable energy plans near you. Here’s how to navigate our free marketplace:
If you have questions about your plan (including billing and usage), contact your REP.
To report a power outage or downed power line, contact Oncor. Here’s how:
For general questions, you can reach Oncor’s customer service by calling 1-888-313-6862 or emailing contactcenter@oncor.com.
No. As a utility company, Oncor does not bill customers directly, so you won’t find any Oncor energy plans available for purchase. However, if you live in Oncor’s service area, the company will deliver power to your property.
There are many reliable electricity companies in Oncor’s territory, including well-known brands like TXU Energy and Reliant Energy. To find the right fit for your household, enter your ZIP code on our marketplace. You can filter the results to compare the best providers in Oncor’s offering a variety of options like no-deposit plans, green energy plans, or affordable rates.
Currently, the cheapest rate available in Oncor’s service area is 9.5 cents per kWh from APG&E.
No, you cannot choose your utility company because it is determined by your location. However, as a deregulated energy customer, you’re welcome to shop around and choose your preferred electricity provider.
