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Welcome to Your New TXU Energy Plan!

Now that you’re all signed up, what’s next?

Author: Dominique Coury / Editor: Jamie Cesanek Updated: May 21, 2026

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You just signed up for a new TXU Energy plan — congratulations! Now what?

Welcome to Choose Texas Power! We’re glad we could help you find a reliable energy plan. TXU Energy is an excellent choice for your home’s power. TXU received a perfect 5 out of 5 in our provider review, as a reliable customer favorite on our marketplace. With TXU, you’ll enjoy excellent customer service, a wide variety of plan types, and peace of mind on your bills.

Now that you’ve enrolled, you may be wondering, what’s next? Luckily, your utility company will handle transferring your service, so there won’t be any interruption to your power. It will also cancel your old energy plan, so there’s no need to do it yourself.

Your next steps checklist

While TXU coordinates the service transition with your utility, there are a few tasks you can do to make the most of your new plan.

  • Set up an account on TXU Energy’s website
  • Download TXU’s mobile app on the Apple or Google Play store
  • Save your plan’s start and end date in your calendar
  • Set up autopay so you never miss a bill

Get to know your new provider: TXU Energy

TXU Energy is one of the most well-known energy companies in Texas, with more than 20 years of experience providing electricity solutions. Over 1.7 million customers have chosen TXU for its high-quality customer service and diverse plan options that fit a range of customer needs. Whether you want a secure fixed rate, a flexible variable rate, or a unique option like solar buyback, TXU has a plan for you.

How to contact TXU Energy

Contact TXU Energy if you have questions about your new energy plan. Here’s how:

When will my lights turn on?

Your electricity start time depends on the type of service type you selected during signup. If you selected a specific move-in or switch date, your electricity should turn on within 24 hours of that date. But if you opted for a standard switch to a new provider, your lights will typically turn on within 7 days of enrollment.

Note: If you’re not moving, but you’re switching plans for your home, don’t worry about any power interruptions. Your utility company should ensure a smooth transfer.

Texas deregulated electricity basics: provider vs. utility

In Texas, your provider and utility are two separate companies with different responsibilities. Energy providers manage your electric account and billing. Utility companies deliver electricity and respond to electrical emergencies. Here’s a breakdown of their differences:

Energy provider

Utility company
You can choose You cannot choose
Sells energy plans Delivers electricity
Sends your monthly energy bill Maintains the nearby poles and wires
Manages your electric account Restores power after an outage
Answers questions related to your bill or account Fixes downed power lines

Who do I call?

Since Texas is deregulated, you’ll have to call different companies based on your question. It may seem confusing at first, but use this cheat sheet to help determine where to direct your question:

  • Call TXU Energy for questions about your energy plan, bills, or electric account.
  • Call your utility company if you experience a power outage or find a downed power line.
  • Call Choose Texas Power to shop for a new energy plan, switch providers, or learn about rates in your area.

Not sure who your utility company is?

Your utility company should be listed on your most recent energy bill. If you’re new to Texas and don’t have a recent bill to reference, your utility company’s name is usually printed on your meter.

Here are the phone numbers of each Texas utility company in case you need to report an outage:

Tune into our emails

Keep an eye out for more emails from Choose Texas Power. We’ll help you stay up to date on the latest low rates and share energy insights from our experts. Here’s what to expect from our emails:

  1. Rate alerts: Find out when electricity rates drop near you.
  2. Educational resources: Read expert-written guides that help you navigate everything from power outages to switching electricity providers.
  3. New tools: Stay up to date on our latest offerings, such as our AI-powered comparison tool that makes energy shopping easier.

New TXU electricity service FAQs

Will I have to pay an early termination fee?

You’ll only have to pay an early termination fee (ETF) if you cancel your energy contract early. Your new plan can start up to 14 days before your current contract expires. Other exemptions include moving out of your current provider’s service area, switching plans within a provider’s satisfaction guarantee window, or selecting a variable-rate plan.

Does TXU Energy charge an early termination fee?

Yes, TXU Energy charges an ETF if you cancel a fixed-rate plan early. Fees range from $150 to $395, depending on the length of your contract.

Can I switch plans if I’m unhappy with my service?

Yes, you can switch plans if you’re unhappy with your new TXU plan. TXU Energy offers a satisfaction guarantee that allows new customers to switch to a different TXU plan without paying an ETF within 60 days of enrollment. Outside of this window, you’ll likely have to pay an ETF.

How does Choose Texas Power work?

Choose Texas Power is an independent energy marketplace that lets shoppers browse plans, pick their favorite, and sign up all in one place. We partner with over 15 Texas energy providers to connect you with high-quality plans from reliable companies. We also specialize in educational resources to help you understand the energy market and inform your decisions.


Educational energy tips

Choose Texas Power is your go-to Texas electricity resource. Our team crafts thoroughly researched guides to help energy consumers understand their options and benefit from Texas’ deregulated market. Some of our top guides include:

Find additional guides in our electricity resources hub.

Deregulated energy made easy

Let us put the power in your hands with a new electricity plan.

Or call us today:

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