TXU Energy Review: Best Electricity Provider in Texas

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TXU Energy reviews

As one of the top electricity providers in Texas, TXU Energy is well-known for its favorable energy plans and customer service. At Choose Texas Power, we review deregulated electric providers based on customer service, online accessibility, and plan options. The following table displays TXU Energy’s scores for each category. 

Customer service  4.9
Online Accessibility  4.3
Plan options  5
Overall Score  4.8

Choose Texas Power provider review

Overall, TXU Energy earned an impressive 4.8 out of 5 score based on our provider rating methodology. TXU’s rating is the top score out of the deregulated energy providers on our site, which reflects the company’s commitment to excellence and customer satisfaction in the Texas energy market. The following breaks down each component of our review methodology. 

Customer service

High-quality customer service is important when shopping for your energy supplier in Texas. You want a company that will answer your questions and provide support. When evaluating TXU Energy’s customer service, we considered the Power to Choose complaint score, Google reviews, satisfaction guarantee, service options, and years in business. For customer service, TXU Energy scored a 4.9 out of 5. The only qualification that lowered TXU’s score is the 4.7 rating on Google reviews.

Online accessibility

A transparent and simple online experience makes choosing your energy provider easier because everything you need is in one place. We rated TXU Energy based on whether you can pay bills online, receive usage trends and alerts, and price transparency. TXU Energy received a 4.3 for online accessibility because not all plans include straightforward rates with information about factors impacting your rate. 

Plan options

Energy deregulation means you can choose an energy plan that best fits your energy usage. A provider with multiple plan options provides flexibility if your energy habits change. We rated TXU Energy’s plan options a 5 out of 5 based on contract length, plan types, and serviceability. You can explore all of the TXU Energy plans in your area by entering your ZIP code in the form on this page. 

TXU Energy customer reviews

At Choose Texas Power, we collect customer reviews through TrustPilot. After reviewing feedback, common themes include customer service and energy prices. Customers frequently commented positively on the ease of starting service, using online bill pay, and the high quality of customer service. 

Unsatisfied customers commented on high electricity prices. TXU Energy is not the lowest-rate provider on our website. If paying the lowest available rate is your goal, enter your ZIP code and sort your options from low to high. 

TXU Energy offers a variety of energy plans to fit various needs. For example, the lowest TXU Energy rate at the time of writing is 13.9 cents per kilowatt-hour (kWh). For 1000 kWh of usage, your monthly bill would cost $139. To compare, a similar plan from Frontier Utilities costs 10.7 cents/kWh, costing $107 per month. Frontier’s rating is lower than TXU Energy because of its Power to Choose complaint score, and less variety of energy plan options. You may choose Frontier over TXU if your goal is to pay the lowest price and if Frontier has the exact plan you want. If you prefer a higher-rated company offering variable-rate or renewable plan options, TXU Energy is a better fit.  

Thanks to TXU’s satisfaction guarantee, you can try a TXU Energy plan for 60 days. If unsatisfied, you can switch to a new plan or provider without paying an early termination fee (ETF). 

Energy deregulation opens the door to electricity options. You have the power to choose the best energy provider for you. Whether you choose TXU Energy, Frontier Utilities, or another provider, Choose Texas Power is here to help you along the way. 

Choose Texas Power is not affiliated with Power to Choose, powertochoose.org, or the PUCT.

Frequently asked questions

Is TXU Energy expensive?

Depending on your location, TXU Energy is more expensive than lower-rate providers like Frontier Utilities and Express Energy. TXU Energy received the highest score in our review. In comparison, Frontier and Express received a 4.3 and 3.6, respectfully. 

What are alternatives to TXU Energy?

TriEagle Energy is a TXU Energy alternative that also received a 4.8 rating. The PUC complaint score, Google reviews rating, and plan options negatively impacted the TriEagle Energy score. TriEagle does not offer month-to-month plans or no-deposit electricity plans. 

How do I choose an energy company in Texas?

Start by entering your ZIP code to explore electricity plans in your area on the Choose Texas Power marketplace. When you find an energy rate and plan that fits your needs, you can sign up online or over the phone in a few minutes. Call the number on your screen to contact an agent if you’d like assistance.