Find Out Which Texas Energy Providers Offer the Best Satisfaction Guarantee

Key takeaways

• TXU Energy, 4Change Energy, Express Energy, and Veteran Energy offer the best satisfaction guarantee on the Choose Texas Power marketplace.
• A good satisfaction guarantee could improve your overall experience by giving you the flexibility to try out a plan and switch if it’s not an ideal fit.
• The longest satisfaction guarantee is 90 days, but it doesn’t let you switch to another provider.

Compare satisfaction guarantees from top Texas energy providers

If you’ve recently signed up for a new energy plan but are finding yourself unhappy with it, a satisfaction guarantee can help you get out of a sticky situation. While any satisfaction guarantee is better than nothing, some policies are far better than others. Most Texas electricity providers allow new customers to switch plans within a certain number of days of enrollment without penalty.

Here’s a breakdown of every provider’s satisfaction guarantee on our marketplace.

Electricity provider	Satisfaction guarantee	Time from enrollment	Can switch to a different provider	Additional details
TXU Energy	✅	60 days	✅
4Change Energy	✅	60 days	✅
Express Energy	✅	60 days	✅
Veteran Energy	✅	60 days	✅
Gexa Energy	✅	60 days	❌
TriEagle Energy	✅	60 days	❌
Frontier Utilities	✅	60 days	❌
APG&E Energy	✅	60 days	❌	Includes existing customers
Atlantex Power	✅	90 days	❌	Must switch to a plan with the same contract length or longer
Rhythm Energy	✅	30 days	✅
Green Mountain Energy	✅	90 days	❌
Reliant Energy	✅	90 days	❌
Direct Energy	✅	90 days	❌
Discount Power	✅	90 days	❌
Cirro Energy	✅	90 days	❌
Payless Power	✅	30 days	❌

Which satisfaction guarantee is best?

TXU Energy, 4Change Energy, Express Energy, and Veteran Energy offer the best satisfaction guarantee, according to our analysis.

The best satisfaction guarantee balances flexibility with a reasonable timeframe. Ideally, a policy should give you more than a month to try out a plan and determine if it’s a good fit for your home. Our experts also prefer policies that allow you to switch to a different provider. Being able to switch only within the same provider limits your options, especially if you want to cancel due to issues with the provider.

That’s why we picked TXU Energy, 4Change Energy, Express Energy, and Veteran Energy as our favorite overall picks. Each provider gives you 60 days to cancel and switch to another provider. While some of the 90-day policies are compelling, our experts ultimately felt they lacked flexibility, as you are still locked into the same provider.

APG&E’s policy also stands out because it’s the only one that includes existing customers as well as new customers. However, you are still required to stay with APG&E, so it ultimately didn’t make our top picks.

Why a satisfaction guarantee is more important than you think

A satisfaction guarantee may seem like a small factor when you’re shopping for electricity, but it can actually have a big impact. A good satisfaction guarantee can come in handy in a few different scenarios:

• You find yourself with high energy bills right off the bat.
• You come across a better deal that’s a stronger fit for your needs.
• You’ve had a bad customer service experience with your new provider and wish to switch.

Regardless of your reason, a good satisfaction guarantee can help you skip a costly early termination fee (ETF) and find a better plan.

What factors are most important when picking a plan?

While you shouldn’t overlook a plan’s satisfaction guarantee, we also wouldn’t recommend hinging your decision on it. More important factors like price, compatibility with your energy needs, and provider reputation should still drive your decision. However, a good satisfaction guarantee is just a cherry on top to give you some peace of mind.

If you’re on the fence, give our team a call at the number on your screen for assistance. We can help guide you in the right direction based on your energy needs.

More ways to inform your energy choice

Choose Texas Power aims to educate shoppers about their energy choices in Texas. To help you make a confident decision, we create expert-backed guides that cover everything from energy plan types to understanding your power bill.

• Most popular energy providers in Texas
• Best energy companies for apartments
• Best energy plans for high-usage households
• Best energy plans for low-usage households
• Types of energy plans
• How to read your energy bill
• Understanding Electricity Facts Labels