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As one of the top electricity providers in Texas, TXU Energy is well-known for its wide variety of favorable energy plans and customer service. At Choose Texas Power, we review deregulated electric providers based on customer service, online accessibility, and plan options. The following table displays TXU Energy’s scores for each category.
Category |
Rating |
|---|---|
| Customer service | 4.9 |
| Online Accessibility | 4.3 |
| Plan options | 5.0 |
| Overall Score | 4.8 |
Overall, TXU Energy earned an impressive 4.8 out of 5 score based on our provider rating methodology. TXU’s rating is the top score out of the deregulated energy providers on our site, which reflects the company’s commitment to excellence and customer satisfaction in the Texas energy market. The following breaks down each component of our TXU Energy review methodology.
High-quality customer service is important when shopping for your energy supplier in Texas. When evaluating TXU Energy’s customer service, our experts considered the Power to Choose complaint score, Google reviews, satisfaction guarantee, service options, and years in business. For customer service, TXU Energy scored a 4.9 out of 5.
A transparent and simple online experience makes choosing your energy provider easier because everything you need is in one place. We rated TXU Energy based on online bill pay availability, usage trends and alert notifications, and price transparency. TXU Energy received a 4.3 for online accessibility because not all plans include straightforward rates with information about factors impacting your rate.
Energy deregulation means you can choose an energy plan that best fits your energy usage. A provider with multiple plan options provides flexibility if your energy habits change. We rated TXU Energy’s plan options a 5 out of 5 based on contract length, plan types, and serviceability. You can explore all of the TXU Energy plans in your area by entering your ZIP code on this page.
| TXU Energy - Smart Edge 12 | 12 months | $0.145 / kWh |
| TXU Energy - Smart Edge 24 | 24 months | $0.155 / kWh |
| TXU Energy - Solar Value 12 | 12 months | $0.159 / kWh |
| TXU Energy - Simple Rate 12 | 12 months | $0.186 / kWh |
| TXU Energy - Solar Club 12 | 12 months | $0.195 / kWh |
| TXU Energy - Texas Choice 24 | 24 months | $0.196 / kWh |
| TXU Energy - Texas Choice 12 | 12 months | $0.196 / kWh |
| TXU Energy - Flex Rewards | 1 month | $0.199 / kWh |
| TXU Energy - Smart Deal 12 | 12 months | $0.205 / kWh |
| TXU Energy - Solar Saver 12 | 12 months | $0.209 / kWh |
| TXU Energy - Smart Deal 36 | 36 months | $0.217 / kWh |
| TXU Energy - Smart Deal 24 | 24 months | $0.217 / kWh |
Please note: All rates above are accurate as of 7/30/2025, 10:44:47 AM CDT for ZIP Code 79707. Rates may have changed since this date/time. For the most up to date rates in your area, please enter your zip code above.
Our Choose Texas Power experts review feedback to determine our rating scores — common themes include customer service and plan prices. Customers frequently commented positively on the ease of starting service, using online bill pay, and the high quality of customer service.
Unsatisfied customers commented on high electricity prices. TXU Energy is not the lowest-rate provider on our website, so if paying the lowest available rate is your goal, enter your ZIP code on this page and sort your results from low to high.
The following are a few positive and negative TXU Energy customer reviews from real customers.
“I encountered some kind of glitch where my TXU account had no record of a payment, but the charge was pending on my card. I was very stressed about this, and Angel was a tremendous help. Thank you, Angel. You are appreciated!” – Danielle Young
“Diana A, if you read this, thank you! You were very patient and kind. Not many people in customer service, especially online or via telephone, are kind and understanding. You have great customer service skills.” – Jenny McKernan
“Chat support was very helpful with the information I needed regarding my account. I’ve had TXU at another address and they’ve always been helpful when I needed help or extension, or if I just had general questions. I love TXU.” – Christina Kotas
“I used the chat to ask a simple question about where to email a document from my previous energy company. I waited around 10 minutes for a person to be available to chat, then it took Maria O. over 15 minutes and every possible question about my account just to send me a simple email. This is corporate incompetence 101.” – Matthew Prior
“Overpriced lies about their ‘solar days’. Paid more with this company than anywhere else. Avoid it if you have any actual options.” – Ross Graham
“I am happy with the service I received with my interactions with the online customer service. However, the current rates with TXU leave much to be desired.” – Erica Shott
TXU Energy offers a variety of energy plans to fit various needs. For example, the lowest TXU Energy rate at the time of writing is 14.5 cents per kilowatt-hour (kWh). For 1000 kWh of usage, your monthly bill would cost $145.
To compare, a similar plan from Frontier Utilities is 9.8 cents/kWh, costing $98 per month. You may choose Frontier over TXU if your goal is to pay the lowest price and if Frontier has the exact plan you want. If you prefer a higher-rated company offering variable-rate or renewable plan options, TXU Energy may be a better fit.
Before choosing any plan, however, it’s important to consider if your usage aligns with the perks. Both options from TXU and Frontier, for example, offer a bill credit when you use at least 1,000 kWh of energy. However, usage below that threshold may result in a higher bill than expected.
Compare TXU Energy prices with other top-rated electricity providers like 4Change Energy and Direct Energy. Read our review on Direct energy for a comparison beyond just prices.
Provider &
|
Rate |
Monthly bill estimate (1,000 kWh) |
Additional benefits |
|---|---|---|---|
| TXU Energy – Smart Edge 12 | 14.5 ¢/kWh | $145 | Earn a $50 bill credit when you use 800 kWh or more. |
| 4Change Energy – Maxx Saver Value 12 | 9.6 ¢/kWh | $96 | Earn a $100 bill credit when you use 1,000 kWh or more. |
| Gexa Energy – Gexa Eco Saver Plus 12 | 9.6 ¢/kWh | $96 | Receive a $125 bill credit when you use 1,000 kWh or more. |
Prices are accurate for ZIP code 77077 at the time of writing.
Energy deregulation opens the door to electricity options, and you have the power to choose the best energy provider for you. Whether you choose TXU Energy, Frontier Utilities, or another provider, Choose Texas Power is here to help you along the way.
Choose Texas Power is not affiliated with Power to Choose, powertochoose.org, or the PUCT.
Depending on your location, TXU Energy may be more expensive than lower-rate providers like Frontier Utilities and Express Energy. However, TXU Energy received the highest score in our review. In comparison, Frontier and Express received a 4.3 and 3.6, respectively. Remember, the cheapest plan may not be the right one for your household. Consider your preferences and energy usage carefully before signing up for a plan.
Reliant Energy and TXU Energy offer similar rates, but each provider has different contract lengths and benefits. TXU’s Smart Edge 12-month plan, for example, offers a $50 bill credit for usage exceeding 800 kWh, while Reliant’s Power Savings 24-month plan provides a $50 bill credit for usage exceeding 1,000 kWh. The best plan for you will depend on your typical usage level and other factors. For more information, read more from our Reliant Energy review.
TriEagle Energy is a TXU Energy alternative that our experts also scored as a 4.8. However, the PUC complaint score, Google reviews rating, and plan options negatively impacted the TriEagle Energy score. TriEagle does not offer month-to-month plans or no-deposit electricity plans.
Yes. TXU Energy charges an early termination fee (ETF) if you cancel before your contract ends. You can find ETFs listed on your Electricity Facts Label (EFL). Thanks to TXU’s satisfaction guarantee, you can try a TXU Energy plan for 60 days. If you’re unsatisfied, you can switch to a new plan or provider without paying an ETF.
Start by entering your ZIP code to explore electricity plans in your area on the Choose Texas Power marketplace. When you find an energy rate and plan that fits your needs, you can sign up online or over the phone in a few minutes. Call the number on your screen to contact an agent if you’d like assistance.
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