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TXU Energy scored a perfect 5 out of 5 stars in our provider review. When we rate Texas electricity companies, we review their customer service, online accessibility, and plan options. As one of the top suppliers in Texas, TXU is well-known for delivering excellent customer service and a wide range of competitive power plans. The following table displays TXU Energy’s scores for each category.
Category |
TXU rating |
|---|---|
| Customer service | 4.9/5 |
| Online accessibility | 5/5 |
| Plan options | 5/5 |
| Overall score | 5/5 |
TXU scored 4.9 out of 5 for customer service based on several findings in our provider review. First, the company has been in business for over 20 years, demonstrating a strong expertise in Texas’ deregulated market. We also examine online reviews to gauge what real customers think of this company. TXU has ratings of 4.8 and 4.7 on Trustpilot and Google, respectively, indicating that most customers have positive experiences with TXU. TXU’s score was slightly reduced due to complaints filed with the Public Utility Commission of Texas (PUCT).
Choose Texas Power is not affiliated with Power to Choose, powertochoose.org, or the PUCT.
A transparent online experience makes it easier to pay your bill, access service support, or find your account information. We rated TXU Energy based on online bill pay availability, usage trends and alert notifications, and price transparency. TXU Energy received 5 stars for online accessibility.
Energy deregulation gives you the ability to choose the energy plan that best fits your lifestyle. TXU Energy performs well in this category because it offers a wide variety of unique plan features to meet consumers’ needs, including variable rates, bill credits, and solar buyback options. Whether you want long-term stability or short-term flexibility, TXU has a plan for you. As a result, we gave TXU a 5 out of 5 stars for plan options.
| TXU Energy - Smart Edge 12 | 12 months | $0.139 / kWh |
| TXU Energy - Smart Edge 24 | 24 months | $0.145 / kWh |
| TXU Energy - Solar Value 12 | 12 months | $0.155 / kWh |
| TXU Energy - Simple Secure 12 | 12 months | $0.176 / kWh |
| TXU Energy - Simple Rate 12 | 12 months | $0.176 / kWh |
| TXU Energy - Simple Secure 24 | 24 months | $0.182 / kWh |
| TXU Energy - Simple Rate 24 | 24 months | $0.186 / kWh |
| TXU Energy - Texas Choice 12 | 12 months | $0.192 / kWh |
| TXU Energy - Texas Choice 24 | 24 months | $0.192 / kWh |
| TXU Energy - Solar Club 12 | 12 months | $0.195 / kWh |
| TXU Energy - Smart Deal 12 | 12 months | $0.196 / kWh |
| TXU Energy - Flex Rewards | 1 month | $0.199 / kWh |
| TXU Energy - Solar Saver 12 | 12 months | $0.204 / kWh |
| TXU Energy - Smart Deal 24 | 24 months | $0.204 / kWh |
| TXU Energy - Smart Deal 36 | 36 months | $0.204 / kWh |
Please note: All rates above are accurate as of 3/15/2026, 3:19:37 PM CDT for ZIP Code 79707. Rates may have changed since this date/time. For the most up to date rates in your area, please enter your zip code above.
Our customers enjoy the Simple Secure 12 plan from TXU because it has a straightforward, fixed rate that locks in your price for 12 months. Check out the Simple Secure plan’s details:
Our Choose Texas Power experts review customer feedback to determine scores. For TXU, customers frequently left positive notes about the ease of starting service, using online bill pay, and high-quality customer service.
Unsatisfied customers commented on TXU’s high electricity prices. If paying the lowest available rate is your goal, enter your ZIP code on this page and sort your results from low to high.
The following are a few positive and negative TXU Energy reviews from real customers.
“Angel E. was very kind and worked fast to help me get what I needed done. It didn’t take them even 5 minutes to do everything. I appreciate the help and peace of mind.” – Anastasia N. (TrustPilot)
“I’m just starting my experience with TXU, but so far so good! Being able to split the deposit made my move a bit smoother, which was greatly appreciated! My move day changed suddenly just days before my electricity connection date, and Diana was able to help me quickly over chat get that fixed! Thanks Diana!” – Katie P. (TrustPilot)
“Kathya was amazing and was fast in resolving my issues with no problem, very helpful and professional.” – Fred F. (TrustPilot)
“This company is extremely high on energy. TXU will start you off with low monthly bills and soon after, extremely high bills. For 2 years, my monthly bill has been reasonable. Now my bill is extremely high $400 and $500 charges in a home of only two people who have full-time jobs.” – Nicole A. (Google)
“As others have said, your bills will start low, and all of a sudden, you’re getting bills for $500. And I’m in a 1-bedroom and a person (who) doesn’t really use AC/heat. Horrible company. On the bright side, many other energy companies to choose from.” – Terra J. (Google)
“It seems no matter which plan I choose, the prices are a bit higher than expected. But the customer service is well-known and (they do) their best to help with any service concerns that might be needed.” – JLK (TrustPilot)
TXU’s high review score highlights why this provider is considered one of the best energy companies in Texas. But not all customers are the same. Depending on your needs, another provider may be a better fit. Price is a top priority for many shoppers, and while TXU has a strong reputation for customer service and plan variety, it doesn’t offer the lowest rates. For example, TXU’s cheapest plan typically falls around 14 cents per kilowatt-hour (kWh), whereas other providers on our marketplace offer plans as low as 9 cents per kWh.
Here’s a comparison of TXU’s cheapest plan vs. the cheapest ones from Gexa Energy and 4Change Energy, two other popular providers in Texas.
Provider & plan |
Rate (cents/kWh) |
Monthly bill est. |
Plan details |
|---|---|---|---|
| TXU Smart Edge 12 | 14.5 | $145 | Includes a $50 bill credit when you use 800 kWh |
| Gexa Eco Saver Plus 12 | 9.2 | $92 | 100% renewable and offers a $125 bill credit if you use 1,000 kWh |
| 4Change Maxx Saver Value 12 | 9.2 | $92 | Enjoy a $125 bill credit each month you use 1,000 kWh |
Prices are accurate for ZIP code 77077 at the time of writing.
TXU’s top plans are usually the Simple Secure or the Smart Edge plans. Both plans offer numerous contract options and competitive features. Call the number on your screen to talk with our agents about which is best for you.
TXU is widely considered one of the best electricity providers in Texas. It received 5 out of 5 stars in our provider review due to the company’s exceptional customer service and wide variety of plan offerings.
Yes, TXU Energy charges an ETF if you cancel before your contract ends. The fee ranges from $150 to $395, depending on your contract length. You can find ETFs listed on your Electricity Facts Label (EFL).
Enter your ZIP code to explore electricity plans in your area on the Choose Texas Power marketplace. When you find an energy rate and plan that fits your needs, you can sign up online or over the phone in a few minutes. Call the number on your screen if you’d like to speak with an agent.
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