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Gexa Energy is a retail energy provider (REP) based in Houston that offers 100% renewable energy plans throughout Texas. In the deregulated Texas energy market, you have many providers to choose from, which can make finding the best option difficult. Choose Texas Power reviews electricity providers to help you make an informed choice, and our free marketplace allows you to sign up for a plan in minutes. Here’s how we rated Gexa Energy based on customer service, online accessibility, and plan options:
Category |
Rating |
| Customer service | 4.5 |
| Online accessibility | 4.3 |
| Plan options | 5.0 |
| Overall score | 4.6 |
Overall, Gexa Energy scored 4.6 out of 5 in our electricity provider review. The company is known for its low-rate green energy plans and large service area in Texas. While Gexa’s highest scoring category is plan options, the online accessibility category lowered its overall score. Keep reading to learn how we reviewed each category.
Our reviews consider each company’s Power to Choose complaint score, Google reviews, satisfaction guarantee, service options, and years in business. With over 20 years of experience, Gexa’s business history and satisfaction guarantee support its customer service score. However, the Google reviews and PUCT complaint score brought the overall customer service to a 4.5 out of 5.
ChooseTexasPower.org is not affiliated with Power to Choose, powertochoose.org, or the PUCT.
For online accessibility, our reviews prioritize online bill payment options, access to usage trends, and transparent pricing. With Gexa, you can use an online payment portal or mobile app to make quick payments and track your electricity usage. The online accessibility score was brought down to 4.3 out of 5 because of a slight lack of transparent pricing. Several Gexa Energy plans include bill credits that allow you to receive a $50 to $150 credit based on your monthly electricity usage. Credits can complicate pricing, leading to less predictable energy bills.
Electricity companies with more plan options and flexibility offer you greater control of your energy costs. Texas energy customers are empowered to choose the plan that best fits their lifestyle and budget. Gexa Energy offers plan lengths of 12, 24, and 36 months throughout Texas, all sourced from 100% renewable power. With competitive rates and flexible term lengths, Gexa is a solid choice. This provider’s plan option variety resulted in a score of 5 out of 5. As an authorized retailer, Choose Texas Power offers exclusive rates and promotions with Gexa Energy.
Based on over 21,000 Google reviews, many customers are highly satisfied with Gexa Energy’s attentive customer service. Several positive reviews highlight how Gexa representatives help them choose and understand their energy plan. The major complaints are related to unexpected charges like disconnection fees, cancellation fees, and price increases.
The following sections spotlight several positive and negative Gexa Energy reviews from real customers.
“I contacted Gexa to change my electricity carrier, and I had the pleasure of speaking with Jonathan D. He patiently/carefully listened to my request and explained my options. He helped me select the right plan. I highly recommend Gexa for the great service and also the fact that they use 100% renewable sources with no extra charge.” — Jalil Hakim
“Fernando with Gexa helped me decide to switch from my old provider to Gexa. They explained everything perfectly and even helped me with the energy charge calculations. Very professional. Fernando is a valuable asset to Gexa.” — Phyllis Gittens
“I have had Gexa energy for a couple of months now. I signed up with the bill credit if you use 1,000 kWh or more. I would leave the air conditioning on all day and night. I would only get to 900 kWh, so I wouldn’t get the credit. Having to pay $200, I called twice, and they offered me another plan that they said would work better for me. I switched, thinking I would save a little. Nope, now I use more than 1,000 kWh, and I’m paying $250 for a small two-bedroom apartment.” — Carolina Alfaro
“If you own solar panels, this is not the company to go with. I paid the highest bill ever in the four years since we installed solar. Do your homework. I’m going back to my original service provider. The grass was not greener on the other side. Lesson learned.” — Robert Villarreal
When comparing Gexa Energy to other providers, like TXU Energy and Direct Energy, each has its strengths and drawbacks. TXU Energy is our highest-rated provider, with an overall score of 4.8 out of 5. TXU’s rating reflects its quality customer service and extensive plan options, making it a great choice for those who value excellent support and flexibility. Gexa Energy’s score of 4.6 out of 5 shows strong customer service with 100% renewable energy plans, but its limited plan types may not suit every need. Direct Energy scored a 3.7 out of 5 overall due to lower ratings in customer service and plan options. TXU Energy is best for a broad range of options and exceptional service, and Gexa Energy is ideal for affordable renewable energy plans.
Compare the lowest rate 12-month plans from TXU Energy, Gexa Energy, and Direct Energy.
Provider & plan name |
Rate |
Monthly bill estimate (1,000 kWh) |
Additional details |
| TXU Energy – Smart Edge 12 | 16.5 ¢/kWh | $165 | Earn a $30 bill credit when you use 800 kWh or more. |
| Gexa Energy — Eco Saver Plus 12 | 11.3 ¢/kWh | $113 | 100% renewable and earn a $125 bill credit when you use 1,000 kWh or more. |
| Direct Energy – Twelve-Hour Power 12 | 21.6 ¢/kWh | $216 | Straightforward rates for 12 months. |
Gexa Energy is a great energy provider for those seeking a low-rate and renewable energy plan. Every Gexa Energy option is powered by 100% renewable sources so you can reduce your carbon footprint.
Electricity rates vary by location. Entering your ZIP code on this page is the best way to determine if Gexa Energy or TXU is cheaper for your home. Based on the 77077 ZIP code, Gexa is the cheapest energy option.
Yes. If you cancel your contract before it ends, you can expect to pay between $150 and $295 in cancellation fees. You can find the exact amount and details for your plan in the Electricity Facts Label (EFL).
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