Welcome To Your New Gexa Energy Plan!

You just signed up for a new Gexa Energy plan — congratulations! Now what?

Welcome to Choose Texas Power! We’re glad we could help you find a reliable energy plan. Gexa Energy is an excellent choice for your home’s power. Gexa received a 4.9 out of 5 stars in our provider review, making it one of the highest-rated electricity providers on our marketplace. With Gexa, you’ll enjoy affordability, 100% green energy, excellent customer service, and peace of mind.

Now that you’ve enrolled, you may be wondering, what’s next? Luckily, Gexa will handle transferring your service, so there won’t be any interruption to your power. It will also cancel your old energy plan, so there’s no need to do it yourself.

Your next steps checklist

While Gexa handles the service transition, there are a few tasks you can do to make the most of your new plan.

• Set up an account on Gexa Energy’s website
• Download Gexa’s mobile app on the Apple or Google Play store
• Save your plan’s start and end date in your calendar
• Set up autopay so you never miss a bill

Get to know your new provider, Gexa Energy

Gexa Energy is a Houston-based electricity provider that has operated in Texas since 2002 and powers over 1.8 million households. Gexa specializes in affordable, 100% green electricity plans with fixed rates. Consumers can usually choose a contract ranging from one to three years with Gexa Energy.

How does a green energy plan work?

Since most of Texas’ electricity comes from the same power grid, Gexa Energy purchases renewable energy credits (REC) on your behalf to track and represent your clean energy choice. These RECs verify that renewable electricity, such as wind or solar power, is counted and added to the power grid.

How to contact Gexa Energy

Contact Gexa Energy if you have questions about your new energy plan. You can call its customer service team at (713) 961-9399 Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 5 p.m.

When will my lights turn on?

Your electricity start time depends on the type of service type you selected during signup. If you selected a specific move-in or switch date, your electricity should turn on within 24 hours of that date. But if you opted for a standard switch to a new provider, your lights will typically turn on within 7 days of enrollment.

Note: If you’re not moving, but you’re switching plans for your home, don’t worry about any power interruptions. Your utility company should ensure a smooth transfer.

Texas deregulated electricity basics: provider vs. utility

In Texas, your provider and utility are two separate companies with different responsibilities. Energy providers manage your electric account and billing. Utility companies deliver electricity and respond to electrical emergencies. Here’s a breakdown of their differences:

Energy provider	Utility company
You can choose	You cannot choose
Sells energy plans	Delivers electricity
Sends your monthly energy bill	Maintains the nearby poles and wires
Manages your electric account	Restores power after an outage
Answers questions related to your bill or account	Fixes downed power lines

Who do I call?

Since Texas is deregulated, you’ll have to call different companies based on your question. It may seem confusing at first, but use this cheat sheet to help determine where to direct your question:

• Call your provider, Gexa Energy, for questions about your energy plan, bills, or electric account.
• Call your utility company if you experience a power outage or find a downed power line.
• Call Choose Texas Power to shop for a new energy plan, switch providers, or learn about rates in your area.

Not sure who your utility company is? Your utility company should be listed on your most recent energy bill. If you’re new to Texas and don’t have a recent bill to reference, your utility company’s name is usually printed on your meter.

Here are the phone numbers of each Texas utility company in case you need to report an outage:

• AEP Texas Central: 866-223-8508
• AEP Texas North: 866-223-8508
• CenterPoint Energy: 713-207-2222
• Oncor Electric Delivery: 888-313-4747
• Texas-New Mexico Power: 888-866-7456

Tune into our emails

Keep an eye out for more emails from Choose Texas Power. We’ll help you stay up to date on the latest low rates and share energy insights from our experts. Here’s what to expect from our emails:

1. Rate alerts: Find out when electricity rates drop near you.
2. Educational resources: Read expert-written guides that help you navigate everything from power outages to switching electricity providers.
3. New tools: Stay up to date on our latest offerings, such as our AI-powered comparison tool that makes energy shopping easier.

New Gexa electricity service FAQs

Will I have to pay an early termination fee?

You’ll only have to pay an early termination fee (ETF) if you cancel your energy contract early. Your new plan can start up to 14 days before your current contract expires. Other exemptions include moving out of your current provider’s service area or switching plans within a provider’s satisfaction guarantee window.

Does Gexa Energy charge an early termination fee?

Yes, Gexa Energy charges an ETF if you cancel your contract after the enrollment window and before the term ends. Its fee ranges from $150 to $295, depending on your contract length.

Can I switch plans if I’m unhappy with my service?

Yes, you can switch plans if you’re unhappy with your new Gexa plan. Gexa Energy offers a satisfaction guarantee that allows new customers to switch to a different Gexa plan without paying an ETF within 60 days of enrollment. Outside of this window, you’ll likely have to pay an ETF.

How does Choose Texas Power work?

Choose Texas Power is an independent energy marketplace that lets shoppers browse plans, pick their favorite, and sign up all in one place. We partner with over 15 Texas energy providers to connect you with high-quality plans from reliable companies. We also specialize in educational resources to help you understand the energy market and inform your decisions.

Educational energy tips

Choose Texas Power is your go-to Texas electricity resource. Our team crafts thoroughly researched guides to help energy consumers understand their options and benefit from Texas’ deregulated market. Some of our top guides include:

• Gexa Energy review
• Texas energy deregulation explained
• Understanding utility delivery charges
• How to read your energy bill
• Types of energy plans
• How to reduce your electricity bill

Find additional guides in our electricity resources hub.