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Express Energy is a top-rated Texas electricity provider specializing in low-cost, straightforward plans. To help you dive deeper into this provider’s offerings, we created a comprehensive review analyzing its customer service, online accessibility, and plan options. Here is how Express Energy scored:
Category |
Rating |
|---|---|
| Customer service | 4.9/5 |
| Online accessibility | 5/5 |
| Plan options | 5/5 |
| Overall score | 5/5 |
Express Energy is one the the highest-rated energy providers on Choose Texas Power’s marketplace, earning a 5 out of 5 based on our rating methodology. Discover how this provider earned a near-perfect score in every category.
Express Energy received high customer service scores across the board, landing a 4.9 out of 5 in our review. It offers a satisfaction guarantee for 60 days after your contract starts. If you are unsatisfied with your energy plan, you can cancel or switch your service with no penalty. Express Energy also boasts a referral rewards program, offering customers a $50 gift card for referring new customers.
Express Energy scored a 5 out of 5 for online accessibility. The company offers online payment, autopay, and a mobile app. Customers can also view a detailed summary of their electricity bill online. These features make it easier for customers to stay informed about their accounts and monthly usage, which can lead to more predictable utility bills.
In the plan option category, Express Energy received a 5 out of 5 for its diverse offerings. Express Energy offers fixed-rate plans ranging from 12 to 36 months on our marketplace, so you can choose a contract length that aligns with your future plans. It also offers useful features like bill credits and 100% green energy on select plans.
| Express Energy - Flash Value 12 | 12 months | $0.084 / kWh |
| Express Energy - Flash Value 24 | 24 months | $0.084 / kWh |
| Express Energy - Flash Green 12 | 12 months | $0.136 / kWh |
| Express Energy - Flash 18 | 18 months | $0.147 / kWh |
| Express Energy - Fast Lane 24 | 24 months | $0.148 / kWh |
| Express Energy - Fast Lane 12 | 12 months | $0.149 / kWh |
| Express Energy - Express 12 | 12 months | $0.176 / kWh |
| Express Energy - Express Straight Rate 12 | 12 months | $0.179 / kWh |
| Express Energy - Express Straight Rate 24 | 24 months | $0.180 / kWh |
| Express Energy - Express 36 | 36 months | $0.180 / kWh |
| Express Energy - Power Flash 12 | 12 months | $0.181 / kWh |
| Express Energy - Power Flash 24 | 24 months | $0.181 / kWh |
Please note: All rates above are accurate as of 3/22/2026, 5:39:36 PM CDT for ZIP Code 75001. Rates may have changed since this date/time. For the most up to date rates in your area, please enter your zip code above.
The most popular plan from Express Energy on our marketplace is the Flash Value 12. This fixed-rate plan locks in your electricity rate for one year. It also comes with a $125 bill credit every month your usage hits 1,000 kWh or more. This plan charges a $20 early termination fee (ETF) for every month remaining on your contract if you cancel before your term ends.
The Flash Value 12 plan is best for average customers who use slightly over 1,000 kWh per month. Be sure to shop for energy plans based on your monthly electricity usage so you can find the cheapest rate.
Part of our provider review process includes consulting public reviews from actual customers. We use Google and TrustPilot to gauge consumer sentiment about every company on our marketplace.
“Express Energy customer service is the best! Making payments online is super convenient, and if I ever have any questions, I know I’ll get answers promptly! Why would I use any other company for my electricity needs? Highly recommend!” – Paula S. (Trustpilot)
“Express Energy has been incredibly helpful as well as affordable. When the big boys turned their backs on me, (and I) still don’t understand why, (I) never missed a payment, and I have good credit; Express to the rescue. Great rates! Great service!” – William B. (Trustpilot)
“Tried to become a first-time user here. Account creation was a very painful process where my details were lost time and time again. I didn’t even get an account from them as they couldn’t find my info. They will also never send you that ‘verification email,’ which is where my issues stemmed from.” – Philip C. (Trustpilot)
“Very expensive, and I am looking for a different carrier. I am considering paying the cancellation fee to get out of my contract. I wish I had read the contract more carefully. You pay a second fee to your local provider in addition to the Express Energy fee.” – Ron S. (Trustpilot)
When shopping for a new energy plan, it’s best to compare multiple options from different providers. If you are considering Express Energy, you can compare its plans with options from other providers on our marketplace, like Gexa Energy and Direct Energy.
Gexa Energy earned a 4.9 out of 5, scoring especially high for its excellent online accessibility and plan variety. Gexa stands out for its 100% renewable energy plans, geared to eco-conscious shoppers. Direct Enery received a lower score than both providers, with a 4.2 out of 5. Its score was brought down by a lack of plan variety and some complaints regarding customer service. However, Direct Energy earned a perfect score for online accessibility thanks to its straightforward energy contracts.
Learn more about these popular energy providers by comparing some of their most competitive plans. The rates shown in the following table are based on the average monthly usage of 1,000 kWh.
Provider & plan |
Electricity rate per 1,000 kilowatt-hours (kWh) |
Monthly bill estimate |
Additional plan information |
|---|---|---|---|
| Express Energy Flash Value 12 | 8.5 cents per kWh | $85 | Earn a $125 bill credit when you use at least 1,000 kWh |
| Gexa Eco Saver Plus 12 | 8.6 cents per kWh | $86 | Earn a $125 bill credit when you use at least 1,000 kWh |
| Direct Energy Live Brighter Lite 12 | 15.5 cents per kWh | $155 | Your usage charge is waived when you use less than 1,000 kWh |
Express Energy is a great option if you value strong customer service and a wide selection of plans. This provider receives excellent reviews from real customers and high ratings from our trained experts.
Express Energy is usually cheaper than Direct Energy for the 1,000 kWh usage tier. Express Energy offers bill credits, bringing down its average electricity rate. Make sure you qualify for any bill credits by reading the plan’s Electricity Facts Label (EFL) before signing up.
Express Energy’s cancellation policy is $20 per month remaining on your contract. This is typically more favorable than a flat fee of $150 or $250, which many other providers offer.
Signing up for an Express Energy plan on Choose Texas Power is easy. Simply enter your ZIP code and filter for Express Energy or call the number on your screen to get started.
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