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Choose Texas Power provides comprehensive reviews of retail electric providers (REPs) in Texas to help you pick the best company for your energy needs. Our energy experts review providers based on customer service, online accessibility, and plan options. Explore our 2025 review for Express Energy, a Houston-based electricity provider specializing in low-cost, straightforward plans.
Category |
Rating |
|---|---|
| Customer service | 4.9 |
| Online accessibility | 5.0 |
| Plan options | 5.0 |
| Overall score | 5.0 |
Express Energy is one of our highest-rated energy providers, earning a 5 out of 5 based on our rating methodology. Find out how this provider got a near-perfect score in every category.
Express Energy received high customer service scores, with a 4.9 out of 5 in our review. It offers a satisfaction guarantee for 60 days after your contract starts. If you are unsatisfied with your energy plan, you can cancel or switch your service with no penalty. Express Energy also boasts a referral rewards program offering customers a $50 gift card for referring new customers.
Express Energy scored a 5 out of 5 for online accessibility. The company offers online payment, autopay, and a mobile app. Customers can also view a detailed summary of their electricity bill online.
In the plan option category, Express Energy received a 5 out of 5 for its diverse offerings. Express Energy offers fixed-rate plans ranging from 12 to 36 months on our marketplace. It also offers unique plan features like bill credits and 100% green energy on select plans.
Part of our provider review process includes consulting public reviews from actual customers. We use Google and TrustPilot to gauge consumer sentiment about every company on our marketplace.
“Express Energy customer service is the best! Making payments online is super convenient, and if I ever have any questions, I know I’ll get answers promptly! Why would I use any other company for my electricity needs? Highly recommend!” – Paula S. (TrustPilot)
“Express Energy has been incredibly helpful as well as affordable. When the big boys turned their backs on me, (I) still don’t understand why, never missed a payment, and I have good credit; Express to the rescue. Great rates! Great service!” – William B. (TrustPilot)
“Tried to become a first-time user here. Account creation was a very painful process where my details were lost time and time again. I didn’t even get an account from them as they couldn’t find my info. They will also never send you that “verification email,” which is where my issues stemmed from.” – Philip C. (TrustPilot)
“Very expensive and I am looking for a different carrier. I am considering paying the cancellation fee to get out of my contract. I wish I had read the contract more carefully. You pay a second fee to your local provider in addition to the Express Energy fee.” – Ron S. (TrustPilot)
When shopping for a new energy provider, it’s best to compare multiple options. If you are on the fence about Express Energy, learn how it differs from other providers, like Gexa Energy and Direct Energy. Gexa Energy earned a 4.9 out of 5, scoring especially high for its excellent online accessibility and plan variety. Gexa stands out for its 100% renewable energy plans for eco-conscious shoppers. Direct Energy received a lower score than both providers, with a 4.2 out of 5. Its score was brought down by a lack of plan variety and some complaints regarding customer service. However, Direct Energy earned a perfect score for online accessibility thanks to its straightforward energy contracts.
Compare these providers further by exploring some of their most competitive plans.
Provider & plan |
Electricity rate per 1,000 kilowatt-hour (kWh) |
Monthly bill estimate |
Additional pricing information |
|---|---|---|---|
| Express Energy Flash Value 12 | 8.6 cents per kWh | $86 | Earn a $125 bill credit when you use 1,000 kWh. |
| Gexa Eco Saver Plus 12 | 8.6 cents per kWh | $86 | Receive a monthly $125 bill credit when you use 1,000 kWh. |
| Direct Energy Live Brighter Lite 12 | 14.5 cents per kWh | $145 | Get your usage charge waived if your usage remains below 1,000 kWh. |
These rates are current at the time of writing. Prices are not guaranteed. Enter your ZIP code to check today’s rates.
Express Energy is a great option if you value strong customer service and a wide selection of plans. This provider receives excellent reviews from real customers and high ratings from our trained experts. With low rates, unique plan features, and plenty of options to choose from, there’s something for every shopper at Express Energy.
Express Energy is typically cheaper than Direct Energy. Express Energy offers bill credits, bringing down its average electricity rate. Make sure you qualify for any bill credits by reading the plan’s Electricity Facts Label (EFL) before signing up.
Express Energy’s cancellation policy is $20 per month remaining on your contract. This is typically more favorable than a flat fee of $150 or $250, which many other providers offer.
Signing up for an Express Energy plan on Choose Texas Power is easy. Simply enter your ZIP code and filter for Express Energy or call the number on your screen to get started.
Let us put the power in your hands with a new electricity plan.
