Express Energy vs. Frontier Utilities Review

Express Energy vs. Frontier Utilities provider reviews

At Choose Texas Power, we rate energy companies based on customer service scores, online accessibility features, and plan variety. Express Energy earned a perfect overall score of 5 out of 5, while Frontier Utilities scored slightly below at a 4.8 out of 5.

Both providers are popular in Texas for offering a variety of low-rate energy plans with a 60-day satisfaction guarantee. While both providers scored well overall, Express Energy’s track record for customer service pulled it ahead of Frontier. Keep reading for a full Express Energy and Frontier Utilities comparison across each category to help you choose the best option for your home.

Category	Express Energy reviews	Frontier Utilities reviews
Customer service	4.9	4.5
Online accessibility	5	5
Plan variety	5	5
Overall score	5	4.8

Read our full Express Energy review and Frontier Utilities review to get a more in-depth analysis of each provider.

Compare Express Energy and Frontier Utilities reviews

Our energy experts at Choose Texas Power review each provider on our marketplace across three categories: customer service, online accessibility, and plan options.

Customer service

Since your energy provider handles billing, account changes, and plan renewals, high customer service quality can make your experience much smoother. We score providers in this category using Public Utility Commission of Texas (PUCT) complaint data, Google reviews, satisfaction guarantees, cancel and change service options, and years in business.

Express Energy earned a customer service score of 4.9 out of 5, while Frontier Utilities scored a 4.5 out of 5.

Express Energy’s 4.9 reflects a positive customer experience, as evidenced by its 4.5-star Google rating and low PUCT complaint volume. Frontier Utilities has been in business since 2008 and carries a 4.7 Google rating. Both providers make it easy to cancel or change service with a 60-day satisfaction guarantee.

Online accessibility

Managing your energy account online can save you time and give you greater control over your usage and billing. We score electric providers in this category based on whether they offer online bill pay, access to usage trends and alerts, and transparent pricing information.

Express Energy and Frontier Utilities both earned a perfect online accessibility score of 5 out of 5.

Both Frontier and Express offer a mobile app and online account portal to monitor usage, pay bills, and review plan details. Each energy company makes it simple to understand rates upfront, but we still recommend reviewing your plan’s Electricity Facts Label (EFL) to get a clearer picture of what you will pay based on your actual usage.

Plan options

Plan options vary by provider, and some specialize in certain kinds of plans, such as prepaid electricity or green energy plans. We score providers in this category based on contract length options, renewable energy availability, and variety of plan types.

Express Energy and Frontier Utilities both earned a perfect plan options score of 5 out of 5.

Express and Frontier both offer a variety of fixed-rate plans across contract lengths, including 12-, 18-, 24-, and 36-month options. Each provider offers at least one 100% green energy plan if you want to lower your home’s carbon footprint. You can also choose between plans that offer bill credits based on your monthly usage or plans with a more consistent rate.

Express Energy vs. Frontier Utilities price comparison

You can use the following pricing tables to start your Frontier Utilities and Express Energy comparison.

Frontier Utilities’ top plan: Frontier Saver Plus

The Frontier Saver Plus offers a fixed-rate plan for 12 months, 14 months, or 24 months. You can earn a $125 bill credit when you use at least 1,000 kWh per month, making it a strong choice for average and higher-usage households. The early termination fee (ETF) ranges from $150 to $200 based on the term length if you cancel the plan before the contract ends.

Express Energy’s top plan: Flash Value

The Flash Value plan from Express Energy provides a low-rate energy plan with a $125 bill credit each month you use 1,000 kWh or more. You can choose between the 12-month and 24-month options. If you cancel your plan before the contract ends, Express charges an ETF of $20 per remaining month.

How do I choose an energy company in Texas?

Finding a new energy plan or switching providers is simple with the free Choose Texas Power marketplace.

• Enter your ZIP code: Review and compare the latest electricity rates and plans in your area.
• Filter and compare: Narrow down your results by contract length, rate type, provider, home size, and other preferences.
• Sign up in minutes. Once you choose a plan, complete the signup process online or call the number on your screen for help from our energy experts.

Frontier Utilities vs. Express Energy — Which provider is best?

Both Frontier and Express offer competitive rates, multiple contract lengths, green energy options, and a 60-day satisfaction guarantee. The best one for you depends on your plan and experience preferences.

Express Energy is a good fit if you want a no-frills experience with a top-rated provider. Its overall perfect score reflects competitive rates, flexible contract lengths, and strong customer service. Those who consistently use 1,000 kWh or more can secure a cheap rate through Express Energy’s Flash Value plans.

Frontier Utilities offers similar plan options to Express Energy, with cheap rates and a variety of contract lengths, but its customer service score brought down the overall rating. Both are reliable options for low-rate electricity in Texas. However, Express Energy leads the way for those who prioritize service quality.

Enter your ZIP code to compare available plans in your area from Express Energy, Frontier Utilities, and more to find the best rate for your home.