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Discount Power is a retail electricity provider that has operated in Texas since 2008, known for having affordable rates. We conducted a thorough review of Discount Power to understand its customer service, online accessibility, and plan options.
Discount Power earned a 4 out of 5 overall rating during our review process, which is average or slightly below average for most Texas energy providers. In the following sections, we’ll break down this score by specific categories to help you decide whether Discount Power is best for you. We’ll also share what real customers have to say about Discount Power.
Here’s how our experts scored Discount Power:
Category |
Rating |
|---|---|
| Customer service | 4.7 |
| Online accessibility | 4.3 |
| Plan options | 3 |
| Overall score | 4 |
Discount Power has earned mixed reviews for customer service on Google and TrustPilot. However, most negative reviews cite frustration with high bills, which is a fair concern in a deregulated market. The positive reviews emphasize Discount Power’s attentive and reliable customer service. In addition to customer reviews, Discount Power’s customer service score is also boosted by a competitive 90-day satisfaction guarantee, allowing new customers to switch plans without penalty. Discount Power customer service earned a 4.7 out of 5.
Discount Power offers convenient ways to pay your bill online, including an autopay option to make sure you never miss a payment. Discount also offers a mobile app that many customers find user-friendly and helpful. However, its online accessibility score was negatively affected by complex pricing structures, which customers felt were not transparently communicated. Confusing contract terms can lead to unexpectedly high bills, which is why we gave Discount Power a 4.3 out of 5 for this category.
Discount Power solely offers fixed-rate plans with contract lengths ranging from 12 to 24 months. The provider’s score decreased because of the lack of month-to-month or prepaid alternatives. However, its selection of bill credit plans that reward customers who use 1,000 to 2,000 kilowatt-hours (kWh) of electricity each month boost the score somewhat. Discount Power scored a 3 out of 5 for plan options.
| Discount Power - Bill Credit Bundle 12 | 12 months | $0.081 / kWh |
| Discount Power - Bill Credit Bundle 24 | 24 months | $0.096 / kWh |
| Discount Power - Essential Saver 12 | 12 months | $0.155 / kWh |
| Discount Power - Wise Buy Basic 24 Online | 24 months | $0.158 / kWh |
| Discount Power - Bill Credit Bundle 2000 kWh 24 | 24 months | $0.197 / kWh |
| Discount Power - Bill Credit Bundle 2000 kWh 12 | 12 months | $0.197 / kWh |
Please note: All rates above are accurate as of 3/29/2026, 6:16:53 PM CDT for ZIP Code 75001. Rates may have changed since this date/time. For the most up to date rates in your area, please enter your zip code above.
Discount Power’s most popular energy plan on our marketplace is the Bill Credit Bundle 24. This is a fixed-rate plan, meaning your electricity price will be locked in for the entirety of your two-year contract. The Bill Credit Bundle 24 plan offers a relatively cheap energy rate for the 1,000 kWh usage tier. It also comes with a $125 bill credit every month that your usage meets or exceeds 1,000 kWh.
As noted earlier, it’s important to shop for plans based on your usage tier. The Bill Credit Bundle 24 plan offers competitive rates for the 1,000 kWh tier, but it charges higher rates for the 500 kWh and 2,000 kWh tiers. This plan also comes with a $295 early termination fee, so it’s important to consider whether you are comfortable signing a two-year contract before enrolling.
Don’t just take our word for it — hear what real customers have to say about their firsthand experience with Discount Power. We source our reviews from Google and TrustPilot to reflect recent customer feedback.
“Been with Discount Power for several years now. They seriously have the best rates around and it’s not even close. I did a ton of looking before going with these guys. I always ask the kids selling plans at the grocery store what (their) all in (price) is and mine is consistently 3 to 5 cents less than (their) absolute bottom dollar. Customer service has been good as well. Very short wait times if you need to talk to a rep and very friendly. If you want the best prices and they service your area, go with them. You’ll have the lowest electric bill on the block.” – Caleb K. (Google)
“Fast same day connection. Hassle free easy sign up. And some of the lowest prices I could find. Definitely recommend this one.” – Alex A. (Google)
“My electricity bill is $500 for a two-bedroom 700sq ft apartment… This company is misleading for sure and gives a range of what your bill ‘could be,’ never guaranteed. Do yourself a favor and look towards the companies that have free nights or something. Because basic living with this company will cost you a fortune.” – Kennedy H. (Google)
“Horrible experience, my bill tripled with Discount Power so I immediately started looking after being signed up with them automatically when they bought out the previous power company I used. I discontinued power with them and received a collections notice for $672 for 2-3 months of bills where I did NOT use their service.” – Marissa D. (Google)
We dug into Discount Power’s Electricity Facts Label (EFL) to find out why some customers felt misled. What stood out the most was the electricity price section found at the top of every Discount Power EFL. The information provided notes an average price based on monthly kWh usage and reveals some drastically variable price estimates. For example, the 1,000 kWh tier on the Bill Credit Bundle 24 plan is the cheapest because that usage earns a $125 bill credit. But if someone uses less than 1,000 kWh, their average price soars to over 20 cents because they won’t qualify for the discount.
Our hunch is that negative reviews online citing unexpectedly high bills are due to misunderstanding bill credit requirements. Also, the average price per kWh doesn’t account for local and state taxes, which get added onto your monthly bill. Make sure to carefully read the EFL and add some space in your budget for taxes.
When exploring your options on Choose Texas Power, we recommend comparing offers from a few providers to find the best plan for your home. Our customers often compare Discount Power to Direct Energy and Reliant Energy, two similarly rated providers. Direct Energy received a 4.2 overall score and particularly shines in the online accessibility category for its straightforward energy contracts. Reliant Energy received a similar overall score of 4.3 and excels at customer service and online accessibility.
The following table compares the top 12-month plans from Discount Power, Direct Energy, and Reliant Energy. The rates and bill estimates are based on an average monthly usage of 1,000 kilowatt-hours (kWh) and do not include TDU charges.
Provider & plan |
Electricity rate (cents/kWh) |
Monthly bill estimate |
Additional pricing information |
|---|---|---|---|
| Discount Power Bill Credit Bundle 12 | 8.4 cents/kWh | $84 | Earn a $125 bill credit when you use at least 1,000 kWh. |
| Direct Energy Live Brighter Lite 12 | 15.5 cents/kWh | $155 | Your usage charge will be waived when you use less than 1,000 kWh. |
| Reliant Power Savings 12 | 12.9 cents/kWh | $129 | Earn a $75 bill credit when you use at least 1,000 kWh. |
These rates are current at the time of writing. Prices are not guaranteed. Enter your ZIP code to find today’s rates.
Choose Texas Power makes it easy to compare Payless Power’s electricity plans with other providers and sign up in one simple process. Follow these steps:
Discount Power is worth trying if you want an affordable fixed-rate plan with a contract lasting between one and two years. Just remember to read the EFL to learn if there’s any catch, like usage requirements.
Discount Power offers cheaper energy plans than TXU Energy. However, TXU Energy is one of our highest-rated energy providers with a very wide range of energy plans. The cheapest plan is not always the best option, so keep an open mind when comparing prices. Compare plan features and EFLs to learn which provider is more compatible with your energy needs.
Yes, Discount Power has a cancellation fee that varies based on your contract length. One-year contracts have a $150 penalty, and two-year contracts have a $295 early termination fee (ETF). Make sure you can commit to the term before signing up for a plan to avoid paying a costly fine.
Choose Texas Power enables you to sign up for a Discount Power plan in two ways: online or over the phone. To sign up online, enter your ZIP code on our marketplace to instantly browse local Discount Power plans with accurate rates. You can also call the number on your screen if you’d like more guidance from one of our energy experts.
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