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Discount Power has operated in Texas since 2008 and is known for its affordable rates. But time in the market isn’t the only thing that matters. We conducted a thorough review of Discount Power to understand its customer service, online accessibility, and plan options. Here’s what our experts thought about Discount Power:
Category |
Rating |
|---|---|
| Customer service | 4.7 |
| Online Accessibility | 4.3 |
| Plan options | 3.0 |
| Overall Score | 4.0 |
Discount Power yielded a 4 out of 5 overall rating during our review process, which is average for most Texas energy providers. To help you decide your next provider, we break down this score by specific categories and share what real customers say about Discount Power.
Despite some negative reviews on Google and TrustPilot, Discount Power delivers attentive and reliable customer service, earning it a 4.7 out of 5. Most of the negative reviews online cite frustrations with expensive bills, which is a fair concern in a deregulated market. However, its score is balanced out by a competitive 90-day satisfaction guarantee, allowing new customers to switch plans without penalty.
Discount Power offers convenient ways to pay your bill online, including an autopay option to ensure you never miss a payment. However, its online accessibility score is impacted by some plans with complex pricing structures, including usage requirements that could impact your total bill. Confusing contract terms can lead to unexpectedly high bills, which is why we gave Discount Power a 4.3 out of 5 for this category.
Discount Power scored a 3 out of 5 for plan options because it doesn’t offer month-to-month or prepaid alternatives. This budget provider solely offers fixed-rate plans with contract lengths ranging from 12 to 24 months. But its plan variety score is helped by a selection of bill credit plans that reward customers who use 1,000 to 2,000 kilowatt-hours (kWh) of electricity each month.
Don’t just take our word for it — hear what real customers have to say about their firsthand experience with Discount Power. We source our reviews from Google and TrustPilot to reflect recent customer feedback.
“Been with Discount Power for several years now. They seriously have the best rates around and it’s not even close. I did a ton of looking before going with these guys. I always ask the kids selling plans at the grocery store what (their) all in (price) is and mine is consistently 3 to 5 cents less than (their) absolute bottom dollar. Customer service has been good as well. Very short wait times if you need to talk to a rep and very friendly. If you want the best prices and they service your area, go with them. You’ll have the lowest electric bill on the block.” -Caleb K., Google
“Fast same day connection. Hassle free easy sign up. And some of the lowest prices I could find. Definitely recommend this one.” -Alex A., Google
“My electricity bill is $500 for a two-bedroom 700sq ft apartment… This company is misleading for sure and gives a range of what your bill ‘could be,’ never guaranteed. Do yourself a favor and look towards the companies that have free nights or something. Because basic living with this company will cost you a fortune.” -Kennedy H., Google
“Horrible experience, my bill tripled with Discount Power so I immediately started looking after being signed up with them automatically when they bought out the previous power company I used. I discontinued power with them and received a collections notice for $672 for 2-3 months of bills where I did NOT use their service.” -Marissa D., Google
We dug into Discount Power’s Electricity Facts Label (EFL) to find out why some customers felt misled. What stood out the most was the electricity price section found at the top of every Discount Power EFL. The information provided notes an average price based on monthly kWh usage and reveals some drastically variable price estimates. For example, the 1,000 kWh tier on the Bill Credit Bundle 24 plan is the cheapest (8.7 cents/kWh) because that usage earns a $125 bill credit. But if someone uses less than 1,000 kWh, their average price soars to 21.7 cents because they won’t qualify for the discount.
Our hunch is that negative reviews online citing unexpectedly high bills are due to misunderstanding bill credit requirements. Also, the average price per kWh doesn’t account for local and state taxes, which get added onto your monthly bill. Make sure to carefully read the EFL and add some space in your budget for taxes.
When exploring your options on Choose Texas Power, it helps to check out a couple of providers to compare their offers. Our customers often compare Discount Power to Direct Energy and Reliant Energy, two similarly rated providers. Direct Energy received a 4.2 overall score and particularly shines in the online accessibility category for its straightforward energy contracts. Reliant Energy received a similar overall score of 4.3 and excels at customer service and online accessibility.
The following table compares the top 12-month plans from Discount Power, Direct Energy, and Reliant Energy. The rates and bill estimates are based on an average monthly usage of 1,000 kilowatt-hours (kWh) and do not include TDU charges.
Provider and plan |
Rate (cent/kWh) |
Monthly bill estimate |
Additional pricing information |
|---|---|---|---|
| Discount Power Bill Credit Bundle 12 | 9 cents | $90 | When you use 1,000 kWh, you get a $125 bill credit. |
| Direct Energy Live Brighter Lite 12 | 14.9 cents | $149 | Get your usage charge waived for usage below 1,000 kWh. |
| Reliant Power Savings 12 | 14.9 cents | $149 | Enjoy a $50 bill credit if you use 1,000 or more kWh. |
These rates are current at the time of writing. Prices are not guaranteed. Enter your ZIP code to find today’s rates.
Discount Power is worth trying, especially if you want an affordable fixed-rate plan. Just remember to read the Electricity Facts Label (EFL) to learn if there’s any catch, like usage requirements.
Discount Power offers cheaper energy plans than TXU Energy. However, TXU Energy is one of our highest-rated energy providers with countless energy solutions. The cheapest plan is not always the best option, so keep an open mind when comparing prices. Compare plan features and EFLs to learn which provider is more compatible with your energy needs.
Yes, Discount Power has a cancellation fee that varies based on your contract length. One-year contracts incur a $150 penalty, and two-year contracts result in a $295 early termination fee (ETF). Make sure you can commit to the term before signing up for a plan to avoid paying a costly fine.
Choose Texas Power enables you to sign up for a Discount Power plan in two ways: online or over the phone. To sign up online, enter your ZIP code on our marketplace to instantly view local Discount Power plans with accurate rates. You can also call the number on your screen if you’d like more guidance from one of our energy experts.
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