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Our team at Choose Texas Power reviews energy companies in Texas based on customer service, online accessibility, and plan options. APG&E earned a 4.2 out of 5 overall in our provider review process. It received a perfect score for both online accessibility and plan options, but fell short in customer service with a 2.5.
APG&E is a retail energy provider (REP) headquartered in Houston that has operated in deregulated markets since 2004. This provider is known for offering affordable energy plans with a variety of contract lengths for homes and businesses. Learn more about how our experts rated APG&E in this guide.
Category |
APG&E |
|---|---|
| Customer service | 2.5 |
| Online accessibility | 5 |
| Plan options | 5 |
| Overall score | 4.2 |
APG&E’s customer service score falls below average compared to other Texas electricity providers we’ve reviewed. While the company offers phone and email support, customer reviews frequently mention long wait times and challenges trying to resolve account issues. Based on our methodology, APG&E scored a 2.5 out of 5 for customer service.
APG&E’s website is easy to use and makes it simple to manage your account. You can see all plan details before you sign up, pay your bill online, track energy use, and find answers to common questions without having to call customer service. We gave the company a 5 out of 5 for online accessibility in our APG&E review.
You can choose from a variety of plan types and term lengths with APG&E, depending on your preferences. This company offers a strong mix of plan features, such as bill credits and green energy. Its high score for this category is also influenced by APG&E’s wide span of contract options, ranging from 11 to 36 months. With all of these options available to shoppers, we gave APG&E a perfect 5 out of 5.
| APG&E - SimpleSaver 15 | 15 months | $0.083 / kWh |
| APG&E - SimpleSaver 12 | 12 months | $0.084 / kWh |
| APG&E - SimpleSaver 24 | 24 months | $0.087 / kWh |
| APG&E - SimpleSaver 18 | 18 months | $0.095 / kWh |
| APG&E - SimpleSaver 36 | 36 months | $0.099 / kWh |
| APG&E - Simple Choice 11 | 11 months | $0.154 / kWh |
| APG&E - Simple Choice 10 | 10 months | $0.158 / kWh |
| APG&E - Simple Choice 12 | 12 months | $0.160 / kWh |
| APG&E - Simple Choice 24 | 24 months | $0.161 / kWh |
| APG&E - Simple Choice 18 | 18 months | $0.164 / kWh |
| APG&E - Simple Choice Green 12 | 12 months | $0.166 / kWh |
| APG&E - Simple Choice Green 24 | 24 months | $0.167 / kWh |
| APG&E - Simple Choice Green 36 | 36 months | $0.168 / kWh |
| APG&E - Simple Choice 36 | 36 months | $0.170 / kWh |
| APG&E - Simple Choice Green 14 | 14 months | $0.174 / kWh |
Please note: All rates above are accurate as of 2/23/2026, 7:32:26 AM CST for ZIP Code 75001. Rates may have changed since this date/time. For the most up to date rates in your area, please enter your zip code above.
Our experts at Choose Texas Power review customer feedback from Trustpilot and Google to help score each provider. Overall, APG&E has a positive reputation on Google with a 4.3 rating from over 2,500 reviews, but its Trustpilot score is a 2.5 out of 5 with limited reviews.
Many happy customers mention how quick and simple it was to sign up with APG&E. Some discuss helpful customer service representatives who were knowledgeable and attentive while picking out the best plan over the phone.
“The process was fast and easy. Took less than 10 minutes to complete. “ – Bob G. (Google)
“I had a great experience with APG&E. The enrollment process was smooth and easy, customer service was friendly and responsive, and the rates are excellent. I would definitely recommend them. – Pallavi D. (Google)
“I would like to thank Andrea for being patient with me as I had several questions and issues to be addressed. She patiently worked with me to solve every issue including speaking with a third party on my behalf. She was very kind and friendly exhibiting a professional demeanor throughout our conversation.” – Sarita M. (Google)
Despite the many positive reviews, some customers in our research had more challenging experiences with APG&E. Some customers reference exceptionally high bills and difficulty contacting customer service representatives to resolve issues.
“Since I have joined APG&E my bills have been higher. I have been trying to cancel but can’t get anyone on the phone. Wait times are an average of 2-3 hours.” – Louis F. (Google)
“I have never paid MORE for electricity. Lived in the same place for 10 years, nothing has changed except my bill is outrageous. I thought switching into this company would save me money. Couldn’t be farther from the truth as soon as my contract is up, I will be leaving and finding a more affordable provider.” – Cheryl M. (Google)
“I have contacted customer service for the past 3 days and leave a call back number and no one has called me back! It is nearly impossible to get ahold of anyone unless you’re a new customer trying to get new service!!!” – Ali G. (Google)
APG&E scores slightly lower than other top providers on our marketplace, like TXU Energy and Gexa Energy. These two providers scored a 5 and 4.9, respectively, higher than APG&E’s 4.2.
Gexa and TXU each got perfect scores for online accessibility and plan options, similar to APG&E. However, customer service quality is the main factor driving down APG&E’s score compared to its competitors. TXU got a 4.9 and Gexa received a 4.7, as both companies have a stronger track record for resolving customer complaints and fewer negative reviews. If high-quality customer service is your top priority, TXU may win the debate of APG&E vs. TXU.
Despite falling short for customer satisfaction, APG&E remains competitive with these two providers for its affordability and easy online access to bill pay and usage monitoring.
The following table compares the cheapest 12-month plans from APG&E, TXU Energy, and Gexa Energy. Keep in mind that prices change by location, so we encourage you to enter your ZIP code to find the latest rates near you. The following rates are accurate at the time of writing for the Houston ZIP code 77005.
Provider & plan |
Rate in cents/kilowatt-hour (kWh) |
Monthly bill est. |
Plan details |
|---|---|---|---|
| APG&E SimpleSaver 15 | 9.0 | $90 | Earn a $125 bill credit each month you use 1,000 kWh. |
| Gexa Eco Saver Plus 12 | 9.2 | $92 | Receive a $125 bill credit for this 100% renewable plan when you use 1,000 kWh. |
| TXU Smart Edge 12 | 14.5 | $145 | Get a $50 bill credit when you use 800 kWh or more. |
One of APG&E’s best plans on our marketplace is the SimpleSaver 12. Customers who choose this plan can lower their monthly electric bill with a $125 bill credit when they use at least 1,000 kWh of electricity. This plan comes with a convenient 12-month contract, perfect for renters and homeowners who want price security with a manageable contract length.
APG&E is a good choice if you want a cheap electricity plan and don’t mind monitoring your usage to meet the requirements to maximize bill credits. The provider earned perfect scores for online accessibility and plan options from our experts. However, its customer service score does indicate some negative experiences, so take these factors into consideration before committing to a contract.
Yes, APG&E charges an early termination fee (ETF) if you end your contract early. It costs $150 for 10–12-month plans, $250 for 14–24-month plans, and $350 for 36-month plans. You won’t have to pay the fee if you move outside APG&E’s service area.
You can sign up by entering your ZIP code on the Choose Texas Power website, filtering for APG&E, choosing a plan that fits your needs, and enrolling online or over the phone.
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