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APG&E is a retail energy provider (REP) headquartered in Houston and has served deregulated areas of Texas with electricity plans since 2004. This provider is known for offering affordable energy plans for homes and businesses in Texas, New Jersey, New York, Ohio, Pennsylvania, and Maryland. Our team at Choose Texas Power reviews energy companies in Texas based on customer service, online accessibility, and plan options. Check our APG&E ratings for each category in the following table.
Category |
Rating |
|---|---|
| Customer service | 2.8 |
| Online Accessibility | 5 |
| Plan options | 5 |
| Overall Score | 4.3 |
APG&E earned a 4.3 out of 5 overall in our provider review. It received a perfect score for both online accessibility and plan options, but fell short with a 2.8 for customer service. The following sections explain our APG&E review score for each category.
APG&E’s customer service score falls below average compared to other Texas electricity providers we’ve reviewed. While the company offers phone and email support, customer reviews frequently mention long wait times and challenges trying to resolve account issues. Based on our methodology, APG&E scored a 2.8 out of 5 for customer service.
APG&E’s website is easy to use and makes it simple to manage your account. You can see all plan details before you sign up, pay your bill online, track energy use, and find answers to common questions without having to call customer service. We gave the company a 5 out of 5 for online accessibility in our APG&E review.
You can choose from a variety of plan types and term lengths with APG&E, depending on your preferences. The cheapest option is the SimpleSaver plan, which offers a $100 bill credit each month if you use at least 1,000 kilowatt-hours (kWh) of energy. The Simple Choice plans are more straightforward without any gimmicks for more predictable bills. The Simple Choice Green is a 100% renewable option. Plan lengths range from 11 months to 36 months. With all of these options, we gave APG&E a perfect 5 out of 5.
Our experts at Choose Texas Power review customer feedback from Trustpilot and Google to help score each provider. Overall, APG&E has a positive reputation on Google with a 4.3 rating from nearly 1,800 reviews, but its Trustpilot score is a 2.8 out of 5 with only three reviews.
Many happy customers mention how quick and simple it is to sign up and how they like the competitive rates. They like the option to manage their account online and pay bills quickly. Some mentioned helpful customer service representatives who explained their plan options and helped make a good choice.
Some customers found it difficult to reach customer service and reported long wait times, slow email responses, and confusion about plan details or billing charges. If fast and reliable support is a priority for you, enter your ZIP code and compare other energy provider options in your area.
“Have been a customer for the last three years. First time I have renewed with the same company that I had used. Bill Pay and Customer service are easy and great. Got a renewal that not only beat other options but also had an informative conversation with the agent. The whole experience was great!” – James Callaway
“Website was very easy to sign up for the new service. The drop-down format found my new address immediately. It only took a few minutes, and I had signed up, chose my own start of service date, and was done. Hopefully, my experience will continue to be positive!” – Brandy Ponson
“The enrollment experience of signing up for new electricity service with APG\&E was as easy as it could be. I was using one of the websites that allows you to put in your actual monthly usage over the last year. It then uses these data to calculate the projected monthly and yearly fees for all the competing companies offering electricity service in your area. APG\&E resulted in the lowest charges for the fixed plans I filtered by. Their online customer service ratings were not the best, so I will see if that becomes a problem going forward. Hopefully not!” – Richard Epstein
“It may be too early to post; however, I never received a welcome email that my account has been switched from my current provider. The only way I knew anything was when my current provider sent me an email saying they were sorry that I left them. Not good communication so far. Hope it gets better.” – Sandy Aronds
“Good the first couple of months. But lately, like any other company, every month goes up for no reason. Not home during the week, only nights and weekends. One light from 7 p.m. to 11 p.m. during the week. Weekends same, no light needed. We’ll see if I continue or look for some other company.” – Silvia
“I didn’t have any problems with the enrollment online, and the enrollment welcome package arrived by email quickly. My only complaint was I looked for a provider that had no early termination fee, and the plan clearly advertised no early termination fee. But when I read the welcome package, it clearly stated a fee for early termination. The introductory rate for six months is over. I called for the new rate to be offered, and the lowest rate offered was 17.5 percent higher than the rate I got 6 months earlier. They offer lower rates to new customers, but once you have been a customer, they want you to stay, but charge a rate to get you to leave. I no longer get my electric from APG\&E.” – Donald Burns
APG&E has an overall 4.3 out of 5, which falls below TXU Energy’s overall 4.8 and above Direct Energy’s 4.2 score. While APG&E falls between these two well-known energy providers, it offers competitive strengths in plan options and online accessibility.
TXU Energy and Direct Energy scored significantly above APG\&E in the customer service category with a 4.9 and 4.6, respectively. Customer reviews for APG\&E often mention difficulty reaching a representative and long wait times for a response. TXU and Direct Energy both receive stronger feedback for supportive and helpful service agents.
APG\&E and Direct Energy both earned a perfect 5 out of 5 for online accessibility, while TXU earned a 4.3. All three have easy-to-use websites with online bill pay and usage tracking, but TXU’s site is slightly less transparent about pricing for some plans.
For plan options, APG\&E tied with TXU with a 5 out of 5 score for its variety of fixed-rate plans, renewable options, and term lengths. Direct Energy has more limited options, which resulted in a 3 out of 5 score.
One area where APG\&E stands out is pricing. At the time of writing, SimpleSaver 11 and 12 offer the cheapest price on our site at 8.5 cents per kWh. In comparison, TXU’s lowest price is 13.9 cents per kWh, and Direct Energy’s is 14.9 cents per kWh. If you prioritize low rates and plan variety over customer service, consider a competitive energy plan from APG\&E.
The following table compares 12-month fixed-rate energy plans from APG&E, Direct Energy, and TXU Energy. Keep in mind that prices may vary based on your location. Enter your ZIP code on our site to compare today’s electricity rates in your area.
Provider & plan name |
Rate |
Monthly bill estimate (1,000 kWh) |
Additional benefits |
|---|---|---|---|
| APG&E SimpleSaver 12 | 8.5 ¢/kWh | $85 | Receive a $100 bill credit when you use at least 1,000 kWh. |
| TXU Energy Smart Edge 12 | 13.9 ¢/kWh | $139 | Receive a $150 bill credit when you use at least 800 kWh. |
| Direct Energy Live Brighter Lite 12 | 14.9 ¢/kWh | $149 | Waives usage charge for usage below 1,000 kWh. |
Prices are accurate for ZIP code 77077 at the time of writing.
Energy deregulation means you have the power to choose an electricity provider that best fits your needs. Whether you decide on APG\&E for its low prices or TXU Energy for its high-quality customer service, Choose Texas Power makes it easy to compare your options and find the right plan. Enter your ZIP code to start comparing options or call our team to help you find your best energy fit.
ChooseTexasPower.org is not affiliated with Power to Choose, powertochoose.org, or the PUCT.
APG&E is a good choice if you want cheap electricity rates, and the energy plan fits your usage habits. The provider earned perfect scores for online accessibility and plan options from our experts, so you have plenty of choices and a simple sign-up process. However, its customer service score falls below average and may not be a good fit for those who prioritize top-tier service.
APG&E is much cheaper than Direct Energy at the time of writing. For the 1,000 kWh usage level, APG&E’s SimpleSaver 12 plan costs about $85 per month (excluding taxes and delivery fees), while a comparable plan from Direct Energy costs $149 per month.
Yes, APG&E charges an early termination fee if you end your contract early. It costs $150 for 12-month plans, $250 for 24-month plans, and $350 for 36-month plans. You won’t have to pay the fee if you move outside APG&E’s service area.
You can sign up by entering your ZIP code on the Choose Texas Power website, filtering for APG&E, choosing a plan that fits your needs, and filling in your service and contact information. You can also call the number on your screen to have an agent help you choose a plan.
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