APG&E and TXU Energy provider reviews
Choosing an electricity provider involves more than just finding the lowest rate. We review each company on our marketplace based on customer support, plan flexibility, and online accessibility, then summarize those findings in straightforward provider reviews. This approach helps shoppers compare providers with confidence and fewer surprises.
Here’s an overview of how our ratings of APG&E and TXU Energy compare.
Review category
|
APG&E
|
TXU Energy
|
| Customer service |
2.5/5 |
4.9/5 |
| Plan variety |
5/5 |
5/5 |
| Online accessibility |
5/5 |
5/5 |
| Overall score |
4.2/5 |
5/5 |
Both providers earn top marks for online accessibility, offering user-friendly websites where customers can review plan details, pay bills, track usage, and manage accounts without hassle. While APG&E offers a mobile-friendly website, TXU gets the slight edge for its dedicated mobile app.
The biggest contrast is customer service. TXU Energy rates exceptionally well — a near-perfect score — supported by strong customer feedback, a long track record in the Texas market, and multiple service options. APG&E earns a more modest 2.5 out of 5 in this category due to customer reports of long wait times and difficulty resolving account issues.
When it comes to plan options, both APG&E and TXU Energy earn a perfect score. They offer a wide range of contract lengths, plan types, bill credits, and renewable options. TXU’s broader selection of specialized and value-added plans gives it a slight edge for customers who want maximum flexibility or additional features.