Our Rhythm Energy review
Rhythm Energy scored a strong 4.6 out of 5 overall. This score reflects the company’s transparent electricity plans, 100% renewable-sourced power, and simple online experience for signing up and managing your account. While most feedback is positive, there is room for improvement in its customer service score.
The following sections dive deeper into each part of our Rhythm Energy review score.
Rhythm Energy customer service
Responsive and helpful customer service is an important thing to consider when selecting an energy provider, especially with billing or account issues. Rhythm Energy offers live chat and phone support on weekdays (8 a.m. to 8 p.m. CST) and weekends (9 a.m. to 3 p.m. CST) and claims to respond to emails within one business day.
Recent customer reviews highlight the company’s friendly and helpful representatives, but also mention occasional billing issues and slow responses. In our Rhythm Energy review, the provider earned a 3.7 out of 5 for customer service.
Rhythm Energy online accessibility
Rhythm Energy’s website makes it easy to enroll in a plan, review pricing details, and manage your account online. You can also monitor your usage, set up AutoPay, and make payments through its online dashboard. Its website also offers helpful blogs and resources to help you understand your Rhythm power plan and how to make the most of it. The provider earned a perfect 5 out of 5 for online accessibility.
Rhythm Energy plan options
Rhythm Energy emphasizes its commitment to transparency and sustainability. Every plan option is backed by 100% renewable energy and provides clear pricing information in the Electricity Facts Label (EFL), a document that contains all the key details you need to know about each plan. You’ll also receive a weekly alert about your energy usage and estimated costs to prevent surprises on your energy bill.
Choose from a variety of Rhythm Energy plan lengths, including 12-, 15-, 24-, and 36-month contracts. The options include straightforward fixed-rate plans as well as plans with bill credits. Each plan comes with a 30-day satisfaction guarantee, meaning you can switch plans or providers without paying an early termination fee (ETF) within that time period. The company earned a 5 out of 5 for its wide selection of fixed-rate and flexible plans.