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Payless Power is a light company based in Fort Worth, Texas. This family-owned provider is known for offering no-deposit prepaid plans.
Light companies often require customers who do not meet a credit threshold to pay a deposit to begin service. No-deposit plans are popular amongst customers who do not meet the credit limit or want to avoid an upfront cost. Payless Power offers prepaid electricity plans with a “pay-as-you-go” structure at six-month and 12-month contract lengths.
Explore customer reviews from 2025 to determine if Payless Power is a good fit for your home.
Category |
Rating |
|---|---|
| Customer service | 3.7 |
| Online Accessibility | 5 |
| Plan options | 3 |
| Overall Score | 3.9 |
Our experts gave Payless Power a 3.9 out of 5 overall in our provider review, with a top score for its easy-to-use online tools and daily usage alerts. You can also benefit from its 30-day satisfaction guarantee, but limited plan choices and a $99 early termination fee brought down its score.
Quality customer service is highly important when selecting your electricity provider. Payless Power allows customers to cancel or change their service within 30 days of enrollment and includes a 30-day satisfaction guarantee. However, the provider does require an early termination fee of $99 if you end your contract early. For this reason, Payless Power scored a 3.7 out of 5 for customer service.
An easy-to-use online platform helps you take control of your home’s electricity and monitor your bills. Payless Power scored a 5 out of 5 for online accessibility for its daily usage alerts and self-service portal.
One of the main benefits of deregulated energy is the ability to shop and compare your options. More options empower you to pick the best light company for your household. Payless Power offers two prepaid plan options on Choose Texas Power at six- and 12-month contract lengths. Due to its limited options, Payless Power scored 3 out of 5 in this category.
Both plans offered by Payless Power are fixed-rate and require a beginning balance to start service. Once your service starts, you can add more funds as needed, and your electricity rate will vary depending on your home’s energy usage. The three tiers, measured in kilowatt-hours (kWh), are 500 kWh, 1,000 kWh, and 2,000+ kWh. Calculate your home’s energy usage and check the plan’s Electricity Facts Label (EFL) to learn which tier you fall under.
Our Choose Texas Power experts analyzed Google customer reviews, where Payless Power holds a 4.6 rating. Positive reviews often highlight the convenience of prepaid energy service, and like the daily balance alerts, easy text reminders, and the ability to refill accounts with small amounts. Some reviewers mentioned that the service helped them budget better and avoid large monthly payments.
Negative reviews mention high daily costs, short payment windows, and frustrations with having to add funds frequently. Some customers also said the prepaid model felt more expensive in the long run than traditional billing.
The following are positive and negative reviews from real Payless Power customers.
“Super easy. I never feel overcharged, and I can monitor my daily use. I love the text messages that let me know how much power I have used and how many days I have left before I need to make a payment.” – Laura C. (TrustPilot)
“Definitely very convenient, especially for someone who is starting back up and unable to reconnect previous service. This company also allows day-by-day recharge as low as 25 dollars to keep service going.” – Sasha P. (TrustPilot)
“Wonderful service, easy, and manageable. This was a great way for me to get started back on my feet to a new place without the hefty down payment deposit for people with less than perfect credit. Thanks.” – Laura G.(TrustPilot)
“This alert and adding money every week, living here one whole month has been extremely expensive. Great to know what you use, but seems to cost you more in the long run. With threats, if you don’t do automatic pay. I missed disconnecting without penalty two or three days shy. So I’m stuck! If you want an expensive bill, this is the way to do it.” – Daniela C. (TrustPilot)
“I just changed companies, but I don’t think I’ll stay for long. They charge almost five dollars a day, and although I spend more time at work than at home, it’s too much.” – Lizeth H. (TrustPilot)
“I’ve been with this company for years. I am now looking for another provider due to all the extra fees and increase in rates. They know we are at their mercy, and apparently loyal customers are not valued.” – Christy L. (TrustPilot)
Choosing the right energy provider for your home depends on your priorities and preferences. Payless Power is a well-known prepaid electricity plan company, but this plan type isn’t the best fit for every household. Choose Texas Power’s top-rated energy company is TXU Energy, which earned a 4.9 out of 5 overall for its high-quality customer service and wide variety of plan types. However, this provider’s rates can be higher and doesn’t offer prepaid energy plans at the time of writing.
Another popular energy provider to consider is Direct Energy. This company earned a 4.2 out of 5 overall — this provider rated higher in customer service — but tied with Payless Power for plan options and online accessibility.
Direct Energy’s Live Brighter Lite 12 plan is a fixed-rate option good for low-usage households. This plan is a good fit for those who use less energy, as it waives the usage charge if you use less than 1,000 kWh. Payless Power, on the other hand, focuses on prepaid plans with daily usage alerts, making it a better fit if you prefer predictable pricing and tighter control over your budget.
Provider & plan name |
Rate |
Monthly bill estimate (1,000 kWh) |
Additional details |
|---|---|---|---|
| Payless Power 12-month prepaid | 18 cents per kWh | $180 | No credit check or deposit required. |
| Direct Energy Live Brighter Lite 12 | 14.9 cents per kWh | $149 | Waives usage charge for usage below 1,000 kWh |
| TXU Energy Smart Edge 12 | 13.9 cents per kWh | $139 | Earn a $30 bill credit each month you use at least 800 kWh. |
Prices are accurate for ZIP code 77077 at the time of writing.
Finding your next energy plan on Choose Texas Power is easy. Follow these steps:
Payless Power scores a 3.9 out of 5 on Choose Texas Power’s marketplace. This score is based on customer reviews, plan options, and online accessibility. Many customers enjoy Payless Power’s prepaid plan options, which allow you to skip a deposit. However, this provider does charge an early termination fee and lacks plan variety. Enter your ZIP code to compare plans in your area and discover the best fit for you.
Prepaid energy plans are a great option for customers who want flexibility and to avoid an initial deposit. They follow a pay-as-you-go structure, which is desirable if your electricity usage fluctuates.
Payless Power typically has cheaper electricity rates, especially considering it does not require a deposit. However, the cost of electricity changes daily and depends on your location and usage. Enter your ZIP code on this page to find the cheapest electricity plan in your area.
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