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Payless Power is a Fort Worth-based electricity provider serving customers across Texas. This family-owned company specializes in no-deposit, prepaid energy plans.
Many electricity providers require customers to pay a deposit before starting service, especially if they don’t meet certain credit requirements. Payless Power eliminates that upfront cost by offering prepaid, or pay-as-you-go, electricity plans instead. With prepaid plans available in six- and 12-month terms, customers can fund their accounts in advance and monitor their usage as they go. These plans are perfect if you want to avoid credit checks or large initial payments.
Read on to explore our Payless Power review, along with some highlights from 2026 customer reviews, to determine if Payless Power Texas is a good fit for your home.
Category |
Rating |
|---|---|
| Customer service | 3.7 |
| Online accessibility | 5 |
| Plan options | 3 |
| Overall score | 3.9 |
Our experts gave Payless Power a 3.9 out of 5 overall in our provider review, with a top score for its easy-to-use online tools and daily usage alerts. You can also benefit from its 30-day satisfaction guarantee, but limited plan choices and a $49 early termination fee reduced Payless Power’s company score.
Customer service plays an important role when choosing an electricity provider. Payless Power offers a 30-day satisfaction guarantee, allowing customers to cancel or change service within the first 30 days of enrollment. However, the company charges a $49 ETF if you cancel after that window and before your contract ends. Overall, Payless Power customer service earned a 3.7 out of 5.
A user-friendly online platform makes it easier for energy customers to track usage and manage your account. Payless offers daily usage alerts and a convenient self-service portal, allowing customers to monitor their electricity use and account balance in real time. Payless Power scored a 5 out of 5 for online accessibility.
One advantage of Texas’ deregulated energy market is the ability to compare multiple plan options. There are currently only two different Payless Power energy plans on Choose Texas Power’s marketplace, six- or 12-month prepaid options. Because of its limited selection, Payless Power received a 3 out of 5 for plan variety.
Both plans offered by Payless Power are fixed-rate and require a beginning balance to start service. Once your service begins, you can add more funds as needed. The three tiers, measured in kilowatt-hours (kWh), are 500 kWh, 1,000 kWh, and 2,000+ kWh, and your Payless electricity rate will depend on which tier you fall into. Calculate your home’s energy usage and check the plan’s Electricity Facts Label (EFL) to learn where you fit.
| Payless Power - 6 Month - prepaid | 6 months | $0.182 / kWh |
| Payless Power - 12 Month - prepaid | 12 months | $0.182 / kWh |
Please note: All rates above are accurate as of 3/15/2026, 6:23:54 AM CDT for ZIP Code 75001. Rates may have changed since this date/time. For the most up to date rates in your area, please enter your zip code above.
Many Payless customers choose the 12-month prepaid option to lock in their rate for a full year. This Payless light company plan includes a $15 bill credit if you use less than 500 kWh per month, and you won’t have to pay an upfront deposit. Like the six-month plan, it includes a $49 ETF if you decide to terminate your service early.
Choose Texas Power reviews of Payless Power factored in customer ratings from Google and TrustPilot. Positive reviews highlight the convenience of prepaid energy service, along with the helpful daily balance alerts, easy text reminders, and the ability to refill accounts with small amounts. Some reviewers mentioned that the service helped them budget better and avoid large monthly payments.
Negative reviews mention high daily costs, short payment windows, and frustration with frequent fund transfers. Some customers also said the prepaid model felt more expensive in the long run than traditional billing.
The following are positive and negative reviews from real Payless Power customers.
“Super easy. I never feel overcharged, and I can monitor my daily use. I love the text messages that let me know how much power I have used and how many days I have left before I need to make a payment.” – Laura C. (TrustPilot)
“Definitely very convenient, especially for someone who is starting back up and unable to reconnect previous service. This company also allows day-by-day recharge as low as 25 dollars to keep service going.” – Sasha P. (TrustPilot)
“Wonderful service, easy, and manageable. This was a great way for me to get started back on my feet to a new place without the hefty down payment deposit for people with less than perfect credit. Thanks.” – Laura G. (TrustPilot)
“This alert and adding money every week, living here one whole month has been extremely expensive. Great to know what you use, but seems to cost you more in the long run. With threats, if you don’t do automatic pay. I missed disconnecting without penalty two or three days shy. So I’m stuck! If you want an expensive bill, this is the way to do it.” – Daniela C. (TrustPilot)
“I just changed companies, but I don’t think I’ll stay for long. They charge almost five dollars a day, and although I spend more time at work than at home, it’s too much.” – Lizeth H. (TrustPilot)
“I’ve been with this company for years. I am now looking for another provider due to all the extra fees and increase in rates. They know we are at their mercy, and apparently loyal customers are not valued.” – Christy L. (TrustPilot)
Choosing the right energy provider for your home depends on your priorities and preferences. In Texas, Payless Power is a well-known prepaid electricity company, but the prepaid plan type isn’t the best fit for every household. Choose Texas Power’s top-rated energy company is TXU Energy, which earned a 5 out of 5 overall for its high-quality customer service and wide variety of plan types. However, some TXU plans come with higher rates, and there are no prepaid options at the time of writing.
Another popular energy provider to consider is Direct Energy. This company earned a 4.2 out of 5 overall, rating higher in customer service but tying with Payless Power for plan options and online accessibility.
Provider & plan name |
Rate |
Monthly bill estimate (1,000 kWh) |
Additional details |
|---|---|---|---|
| Payless Power 12-month prepaid | 19.0 cents per kWh | $190 | Doesn’t require a credit check or deposit |
| Direct Energy Live Brighter Lite 12 | 15.5 cents per kWh | $155 | Waives usage charge for usage below 1,000 kWh |
| TXU Energy Smart Edge 12 | 13.9 cents per kWh | $139 | Offers $50 bill credit each month you use at least 800 kWh |
Prices are accurate for ZIP code 75001 at the time of writing.
Choose Texas Power makes it easy to compare Payless Power’s electricity plans with other providers and sign up in one simple process. Follow these steps:
Payless Power energy reviews resulted in a score of 3.9 out of 5 on Choose Texas Power’s marketplace based on customer service, plan options, and online accessibility. Many customers enjoy Payless Power’s prepaid plan options, which allow you to skip the initial deposit and credit check and pay for your electricity upfront. However, Payless Power offers limited plan options and charges an ETF if you cancel early. Some customers also mention that these plans tend to be more expensive than standard options.
Prepaid energy plans are a great option for customers who want short-term flexibility and no initial deposit. They follow a pay-as-you-go structure, which is desirable if your electricity usage fluctuates.
Payless Power’s electricity rates tend to be higher than those of some other providers due to its shorter contract terms and flexibility. Enter your ZIP code on this page to find the cheapest electricity plan in your area.
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