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Just Energy is an electricity company selling residential energy plans in deregulated areas of the U.S. and Canada. If you live in a deregulated part of Texas, you can choose from a variety of energy providers and plans, including Just Energy. To help you make an informed decision, we review electric companies based on customer service, online accessibility, and plan options. Read on to dive deeper into our expert Just Energy review.
Just Energy’s highest-rated categories are online accessibility and plan options, while the lowest is customer service. In the following sections, we’ll break down our Just Energy review by category to give you a better idea of how we analyzed this provider.
In the customer service category, we factor in the provider’s Power to Choose complaint score, Google reviews, satisfaction guarantee, and business history. A negative factor affecting Just Energy’s review is its customer complaint score, which shows some customers are dissatisfied with their experience. However, Just Energy has a redeeming business history with over 20 years of experience in the industry.
Choose Texas Power is not affiliated with Power to Choose, powertochoose.org, or the PUCT.
For our Just Energy review, online accessibility is one of its highest-rated categories. This provider offers several accessible features on its website that make it easier to stay informed, including usage alerts and online bill pay. With straightforward pricing on most Just Energy plans, it’s easier to predict how much you’ll owe each month on your energy bills.
Just Energy offers several plan options ranging from 12 to 60 months. Most providers have contracts lasting between 12 and 36 months. A 60-month plan is a unique offer if you lock in a low rate and plan to stay in the area. You can also choose to offset your energy usage with renewable power, but it will cost you about $10 extra each month. While Just Energy does not provide variable-rate plans, you can find low-credit options, like no-deposit electricity.
Just Energy has mixed customer reviews across several platforms. Positive feedback reflects good customer service experiences with representatives who clearly explain charges and help set up service. Negative reviews note that the customer service experience is not as good as other companies, and its online platforms are difficult to use. The mix of reviews shows you may have an inconsistent experience with customer service.
Read positive and negative Just Energy reviews from real customers.
“The young lady I had the pleasure of dealing with today was awesome! She was very helpful in changing my service, which was extremely high! She showed me how my current company has been ripping me off for the past six months! She was very knowledgeable! She really knows her stuff! She was very friendly, kind, and respectful! I really enjoyed talking with her!” – Gloria E.
“After dealing with other companies trying to set up service, it was such a pleasure to deal with Just Energy. It was quick, communicative, respectful, and got my task accomplished quickly and efficiently with setting up a new service.” – Melanie E.
“I had an excellent experience with electricity representative Teddy! He clarified the charges and took the time to suggest a more suitable plan for my usage, ensuring I got the best value. His professionalism and helpfulness made dealing with electricity hassle-free.” – RahRah H.
“I enrolled with this company in June 2021, and so far I am neither impressed nor disappointed. I haven’t noticed any significant savings between Just Energy and my last company but no outrageous bill either. They send the bill and I pay it by the due date. I gave it three stars because the customer service is not as good as my last company. No one is mean, but they do not offer as much grace as my last company.” – Cheri W.
“The online portal never works, and when you call the automated service, it continues to repeat itself. No one answers the phone when calling customer service.” – Taylor B.
“The app never works when I want it to. So I make payments to their online website. Just recently, I was double-charged on my bill. I’m being told it will take five to seven business days for the money to be back in my account. My bill is roughly $600 so you can imagine my shock when I saw $1200 taken out of my bank account. That extra $600 was for the other payments I needed to make that I will now have late charges on. When I explained all this to the call center manager she tried saying it was my fault and I must have done something wrong, but I didn’t.” – Frank B.
While Just Energy performs above average, other energy providers demonstrate better performance. TXU Energy and TriEagle Energy are our top-rated providers, offering the widest variety of energy plans, including fixed-rate, variable-rate, renewable, and low-credit options. Other providers, like Reliant Energy, have lower overall ratings but higher-quality customer service than Just Energy.
Some energy providers, like Gexa Energy and Green Mountain Energy, offer 100% renewable energy plans. With Just Energy’s JustGreen plans, you can offset your usage with renewable power on any plan, but it requires a monthly upcharge. We recommend comparing the Electricity Facts Label (EFL) of each plan you’re considering before signing a contract.
Energy prices vary by location. Enter your ZIP code to compare electricity rates from the best energy providers in your area.
Just Energy offers comparable electricity rates in Texas and could be a good provider if you’re searching for a simple, straightforward plan. We recommend comparing Just Energy’s plans with options from other providers to make sure it’s the best electricity company for you.
Currently, Just Energy offers cheaper electricity rates, but TXU is a higher-rated provider. If the lowest rate is most important to you, Just Energy might be a better fit. However, be sure to shop for rates based on your average monthly usage.
Yes, most Just Energy plans have a $175 cancellation fee if you end your contract early. Fees can vary by plan, but the fee is listed in your plan’s EFL. You won’t incur a cancellation fee if you end your service because you’re moving.
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