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Gexa Energy is a retail energy provider (REP) based in Houston that offers 100% renewable energy plans throughout Texas. In the deregulated Texas energy market, you have many providers to choose from, which can make finding the best option overwhelming. Choose Texas Power reviews electricity providers to help you make an informed choice. Here’s how we rated Gexa Energy based on a scale of 1–5:
Category |
Rating |
| Customer service | 4.7 |
| Online accessibility | 5.0 |
| Plan options | 5.0 |
| Overall score | 4.9 |
Overall, Gexa scored a 4.9 out of 5 in our electricity provider review. This company is highly regarded for its affordable, green energy solutions. It is regularly one of our cheapest energy providers and offers a wide variety of plans for every customer. Find out what led us to each category’s score in this in-depth review.
We consult Google, TrustPilot, and the Public Utility Commission (PUC) complaint score to determine our customer service rating. Gexa has mostly strong reviews online with some customers expressing frustration over confusing bills and pricing structures. Its review is strengthened by a lower-than-average PUC complaint score, leading us to give it a 4.7 out of 5 for customer service.
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For online accessibility, our reviews prioritize online bill payment options, access to usage trends, and transparent pricing. With Gexa, you can use an online payment portal or mobile app to make quick payments and track your electricity usage. Several Gexa Energy plans include bill credits that allow you to receive a $50 to $150 credit based on your monthly electricity usage. Credits can complicate pricing, leading to less predictable energy bills, but Gexa navigates the complexity well, earning a perfect 5 out of 5 rating from our experts.
Gexa Energy excels in this category and offers over a dozen options on our marketplace. Electricity companies with more plan options offer you greater control of your energy costs, which is why this category is so important. Gexa offers plans ranging from 12 to 36 months, giving you more flexibility. With competitive rates and flexible term lengths, Gexa is a solid choice. This provider’s plan variety resulted in a score of 5 out of 5 from our experts.
As an authorized retailer, Choose Texas Power offers exclusive rates and promotions with Gexa Energy.
Based on over 24,000 Google reviews, many customers praise Gexa’s plan variety, focus on renewable energy, and online tools. However, some reviews cite issues with misleading pricing structures, likely due to bill credit plans that can be more expensive than advertised if the user does not meet the usage requirements.
The following reviews spotlight several positive and negative Gexa Energy experiences from real customers.
“I had a great experience with Javier! They took the time to walk me through my plan, explained everything thoroughly, and made sure I understood all my options. They were incredibly kind, patient, and helpful throughout the entire process. I really appreciated their clear communication and professionalism — definitely made the experience easy and stress-free. Highly recommend!”
“Signed up for Gexa on the phone today after my soon-to-be-ex provider inched up our rates yet again. The service rep was friendly, knowledgeable, and moved us through the sign-up process quickly and efficiently. Very pleased with this experience.”
“Gexa was a $295 lesson in reading and understanding the Texas EFL (Energy Facts Label). Their quoting system indicated that I would pay 11.9 cents per 1000 kWh… Nope. The real rate is 23.9 cents for the first 500 kWh. My average energy usage is less than 1000 kWh making this the worst plan possible.”
“They said the rate was 10.2 per kWh but I’ve never seen it — they are charging me around 20. I’ve took (sic) several surveys and they say they will give me a call but never do.”
When comparing Gexa Energy to other providers, like TXU Energy and Direct Energy, each has its strengths and drawbacks. TXU Energy is one of our highest-rated providers, with an overall score of 4.8 out of 5. TXU’s rating reflects its quality customer service and extensive plan options, making it a great choice for those who value excellent support and flexibility. Direct Energy scored a 4.2 out of 5 overall due to lower ratings in customer service and plan options. Gexa Energy scores above these two providers on our marketplace and distinguishes itself due to its dedication to renewable energy.
Compare the lowest rate 12-month plans from TXU Energy, Gexa Energy, and Direct Energy.
Provider & plan name |
Rate |
Monthly bill estimate (1,000 kWh) |
Additional details |
|---|---|---|---|
| Gexa Eco Saver Plus 12 | 9.3 cents/kWh | $93 | $125 usage credit when you use 1,000 kWh |
| TXU Smart Edge 12 | 13.9 cents/kWh | $139 | $50 bill credit for 800 kWh usage |
| Live Brighter Lite 12 | 15.5 cents/kWh | $155 | Waives the usage charge for usage below 1,000 kWh |
Gexa Energy is a great energy provider for a wide variety of energy needs. If you are searching for a renewable energy plan at a good price, Gexa is an excellent option.
Gexa Energy typically offers rates lower than TXU Energy. However, electricity rates vary by location and time of year. Make sure to enter your ZIP code on our marketplace to find the cheapest option near you.
Yes. If you cancel your contract before it ends, you can expect to pay between $150 and $295 in cancellation fees. You can find the exact amount and details for your plan in the Electricity Facts Label (EFL).
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