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Gexa Energy is a Houston-based retail electricity provider (REP) specializing in affordable 100% renewable energy plans. The company serves over 1 million customers in the deregulated Texas electricity market.
With dozens of providers competing for your business, comparing rates, contract terms, and service can quickly become overwhelming. To help you out, we reviewed Gexa Energy on key factors like customer service ratings, complaint history, digital account management tools, and overall plan variety. Here’s how Gexa Energy scored on our 1–5 scale:
Category |
Gexa Rating |
|---|---|
| Customer service | 4.7/5 |
| Online accessibility | 5/5 |
| Plan options | 5/5 |
| Overall score | 4.9/5 |
In our overall review, the Gexa Energy company scored a 4.9 out of 5. Gexa is highly regarded for its affordable green energy solutions. Gexa electricity plans are regularly among the cheapest options available on our marketplace — as long as you meet the right usage threshold. The company also offers a wide variety of options. Find out what led us to each category’s score in this in-depth Gexa review.
We consult Google, Trustpilot, and the Public Utility Commission (PUC) complaint score to determine our customer service rating. Gexa has mostly strong online reviews, though some customers express frustration over confusing bills and pricing structures. Its score is strengthened by a lower-than-average PUC complaint score, leading us to give the company a 4.7 out of 5 for customer service.
Choose Texas Power is not affiliated with Power To Choose, powertochoose.org, or the PUCT.
When evaluating online accessibility, we consider features like easy bill payment, detailed usage tracking, and transparent pricing tools. Gexa Energy offers both an online account portal and a mobile app, allowing customers to make payments, monitor daily usage, and manage their plans conveniently.
Many Gexa electricity plans also include bill credits, typically ranging from $50 to $150, when your monthly usage falls within a specific range. While bill credits can sometimes make pricing less predictable, Gexa provides clear usage information and account tools to help customers stay on track. For its strong digital experience and user-friendly account management, Gexa earned a 5 out of 5 in this category.
Gexa Energy stands out for its wide selection of plans, with more than a dozen options available on our marketplace. A broader range of plans gives customers more control over contract length, pricing structure, and overall energy costs.
Gexa offers term lengths from 12 to 36 months, providing flexibility for both short-term and long-term needs. Combined with competitive rates and multiple plan structures, this strong variety earned Gexa a 5 out of 5 for plan options.
As an authorized retailer, Choose Texas Power offers exclusive rates and promotions with Gexa Energy.
| Gexa Energy - Gexa Eco Saver Plus 14 | 14 months | $0.079 / kWh |
| Gexa Energy - Gexa Eco Saver Plus 12 | 12 months | $0.080 / kWh |
| Gexa Energy - Gexa Eco Saver Plus 24 | 24 months | $0.085 / kWh |
| Gexa Energy - Gexa Prime Preferred 24 Plan | 24 months | $0.134 / kWh |
| Gexa Energy - Gexa Prime Preferred 12 Plan | 12 months | $0.136 / kWh |
| Gexa Energy - Gexa Freedom 12 | 12 months | $0.172 / kWh |
| Gexa Energy - Gexa Straight Saver 24 | 24 months | $0.180 / kWh |
| Gexa Energy - Gexa Saver Freedom 36 | 36 months | $0.186 / kWh |
| Gexa Energy - Gexa Saver Freedom 24 | 24 months | $0.191 / kWh |
| Gexa Energy - Gexa Straight Saver 12 | 12 months | $0.195 / kWh |
| Gexa Energy - Gexa Eco Saver Lite 12 | 12 months | $0.198 / kWh |
| Gexa Energy - Gexa Eco Saver Premier 12 | 12 months | $0.203 / kWh |
| Gexa Energy - Gexa Eco Saver Premier 24 | 24 months | $0.203 / kWh |
| Gexa Energy - Gexa Prime Preferred Plus 24 | 24 months | $0.207 / kWh |
| Gexa Energy - Gexa Prime Preferred Plus 12 | 12 months | $0.209 / kWh |
Please note: All rates above are accurate as of 4/08/2026, 3:33:35 AM CDT for ZIP Code 75001. Rates may have changed since this date/time. For the most up to date rates in your area, please enter your zip code above.
The Eco Saver Plus 12 plan is a customer favorite and one of Gexa’s best deals. Here are the key details:
Review our detailed guide on the Gexa Eco Saver Plus plan to learn if it’s right for you.
Gexa Energy has received over 27,000 Google reviews, with many customers praising its plan variety, focus on renewable energy, and helpful online tools. However, some reviews cite issues with misleading pricing structures, likely due to bill credit plans that can be more expensive than advertised if the user does not meet the usage requirements.
The following section highlights real customers’ positive and negative experiences with Gexa Energy.
“I had a great experience with Javier! They took the time to walk me through my plan, explained everything thoroughly, and made sure I understood all my options. They were incredibly kind, patient, and helpful throughout the entire process. I really appreciated their clear communication and professionalism — definitely made the experience easy and stress-free. Highly recommend!”
“Signed up for Gexa on the phone today after my soon-to-be-ex provider inched up our rates yet again. The service rep was friendly, knowledgeable, and moved us through the sign-up process quickly and efficiently. Very pleased with this experience.”
“Gexa was a $295 lesson in reading and understanding the Texas EFL (Energy Facts Label). Their quoting system indicated that I would pay 11.9 cents per 1000 kWh… Nope. The real rate is 23.9 cents for the first 500 kWh. My average energy usage is less than 1000 kWh making this the worst plan possible.”
“They said the rate was 10.2 per kWh but I’ve never seen it — they are charging me around 20. I’ve took (sic) several surveys and they say they will give me a call but never do.”
Gexa Energy is one of many Texas providers that residents and businesses can choose from. Other popular choices include TXU Energy and Direct Energy, which both offer a variety of plans on our marketplace. TXU Energy is one of our highest-rated providers, with an overall score of 5 out of 5. TXU’s rating reflects its high-quality customer service and extensive plan options, making it a great choice for those who value excellent support and flexibility. Direct Energy scored 4.2 out of 5 overall, with lower ratings in customer service and plan options.
Gexa Energy’s overall rating is higher than Direct Energy’s, but comparable to TXU’s. The company sets itself apart from both in its dedication to 100% renewable energy.
Compare the lowest rate 12-month plans from TXU Energy, Gexa Energy, and Direct Energy.
Provider & plan name |
Rate |
Monthly bill estimate (1,000 kWh) |
Additional details |
|---|---|---|---|
| Gexa Eco Saver Plus 12 | 8.1 cents/kWh | $81 | $125 usage credit when you use 1,000 kWh |
| TXU Smart Edge 12 | 13.8 cents/kWh | $138 | $50 bill credit for 800 kWh usage |
| Live Brighter Lite 12 | 14.9 cents/kWh | $149 | Waives the usage charge for usage below 1,000 kWh |
Prices are accurate for ZIP code 75001 at the time of writing.
Gexa Energy is a great choice for customers who want low-priced, 100% renewable electricity plans in Texas. Thanks to its wide range of plans, most shoppers are likely to find a Gexa plan that matches their needs and budget.
Gexa Energy’s prices are typically lower than TXU’s on our marketplace. However, your exact rate will differ depending on your usage level and specific plan features. Be sure to compare usage credits and charges to understand how each provider’s plans stack up.
Yes. If you cancel your contract before it ends, you can expect to pay between $150 and $295 in cancellation fees. You can find the exact amount and details for your plan in the Electricity Facts Label (EFL).
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