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TXU scores slightly higher than Gexa Energy in our reviews process, earning a 5/5, whereas Gexa receives a 4.9/5.
TXU Energy and Gexa Energy are two of the most popular electricity providers in Texas, each offering a wide variety of plans. Despite their competitive rankings, they differ in their affordability, customer service history, and contract terms. In this guide, we’ll break down everything you need to know about Gexa and TXU to help you determine which company is best suited for your energy needs.
Category |
TXU Energy reviews |
Gexa Energy reviews |
|---|---|---|
| Customer service | 4.9 | 4.7 |
| Online accessibility | 5.0 | 5.0 |
| Plan variety | 5.0 | 5.0 |
| Overall score | 5.0 | 4.9 |
Read our full TXU Energy review and Gexa Energy review to get a more in-depth analysis of each provider.
Choose Texas Power reviews energy providers to help you make a more informed energy choice. Our reviews are based on three key categories: customer service, online accessibility, and plan options.
When you have an issue with billing or want to change your plan, good customer service makes all the difference in your experience with an electricity company. We review Public Utility Commission of Texas (PUCT) complaint scores, Google reviews, business history, and satisfaction guarantees to determine each provider’s customer service rating. TXU Energy scored a 4.9/5, and Gexa Energy received a 4.7/5.
While both of these electricity companies offer high-quality customer service, the biggest difference between them is their PUCT complaint scores. The PUCT rates providers from one to five based on the number of complaints received. The higher the score, the fewer complaints received.
TXU Energy scored a 5/5, showing a strong track record of complaint resolution. In contrast, Gexa Energy scored a 3/5, meaning more customers reported issues with its service, which lowered our overall rating.
A simple online payment platform and transparent pricing ensure a smooth experience without surprise charges on your energy bill. When reviewing online accessibility, we consider bill pay options, usage alerts, and transparent pricing. Gexa and TXU both scored perfectly in this category since they offer convenient bill pay and usage tracking online or via a mobile app.
Gexa Energy and TXU Energy offer plans with bill credits or features that can complicate billing. If your energy usage doesn’t fall within a specific kWh range, you may pay more than expected. The Electricity Facts Label (EFL) outlines details, but providers ith simpler pricing rank higher in our review.
TXU and Gexa Energy both received a 5/5 for plan options. However, they each demonstrate different strengths in this category. TXU provides a strong mixture of plan types, including fixed and variable rates, community solar, and bill credit options. Gexa Energy, on the other hand, specializes in fixed-rate, 100% renewable energy plans at a lower price point.
Compare a selection of our cheapest electricity plans from Gexa and TXU Energy to get an idea of their best deals.
| Gexa Energy - Gexa Eco Saver Plus 12 | 12 months | $0.084 / kWh |
| Gexa Energy - Gexa Eco Saver Plus 24 | 24 months | $0.089 / kWh |
| Gexa Energy - Gexa Prime Preferred 24 Plan | 24 months | $0.134 / kWh |
| Gexa Energy - Gexa Prime Preferred 12 Plan | 12 months | $0.136 / kWh |
| Gexa Energy - Gexa Freedom 12 | 12 months | $0.172 / kWh |
| Gexa Energy - Gexa Straight Saver 24 | 24 months | $0.180 / kWh |
| Gexa Energy - Gexa Saver Freedom 36 | 36 months | $0.186 / kWh |
| Gexa Energy - Gexa Saver Freedom 24 | 24 months | $0.191 / kWh |
| Gexa Energy - Gexa Straight Saver 12 | 12 months | $0.195 / kWh |
| Gexa Energy - Gexa Eco Saver Lite 12 | 12 months | $0.198 / kWh |
| Gexa Energy - Gexa Eco Saver Premier 12 | 12 months | $0.203 / kWh |
| Gexa Energy - Gexa Eco Saver Premier 24 | 24 months | $0.203 / kWh |
| Gexa Energy - Gexa Prime Preferred Plus 24 | 24 months | $0.207 / kWh |
| Gexa Energy - Gexa Prime Preferred Plus 12 | 12 months | $0.209 / kWh |
Please note: All rates above are accurate as of 3/23/2026, 8:01:19 PM CDT for ZIP Code 75001. Rates may have changed since this date/time. For the most up to date rates in your area, please enter your zip code above.
| TXU Energy - Smart Edge 12 | 12 months | $0.139 / kWh |
| TXU Energy - Smart Edge 24 | 24 months | $0.145 / kWh |
| TXU Energy - Solar Value 12 | 12 months | $0.155 / kWh |
| TXU Energy - Simple Secure 12 | 12 months | $0.176 / kWh |
| TXU Energy - Simple Rate 12 | 12 months | $0.176 / kWh |
| TXU Energy - Simple Secure 24 | 24 months | $0.182 / kWh |
| TXU Energy - Simple Rate 24 | 24 months | $0.186 / kWh |
| TXU Energy - Texas Choice 12 | 12 months | $0.192 / kWh |
| TXU Energy - Texas Choice 24 | 24 months | $0.192 / kWh |
| TXU Energy - Solar Club 12 | 12 months | $0.195 / kWh |
| TXU Energy - Smart Deal 12 | 12 months | $0.196 / kWh |
| TXU Energy - Flex Rewards | 1 month | $0.199 / kWh |
| TXU Energy - Solar Saver 12 | 12 months | $0.204 / kWh |
| TXU Energy - Smart Deal 24 | 24 months | $0.204 / kWh |
| TXU Energy - Smart Deal 36 | 36 months | $0.204 / kWh |
Please note: All rates above are accurate as of 3/23/2026, 8:01:19 PM CDT for ZIP Code 75001. Rates may have changed since this date/time. For the most up to date rates in your area, please enter your zip code above.
One of Gexa’s top energy plans on our marketplace is the Eco Saver Plus 12. This plan is popular due to its competitive bill credit that helps customers decrease their monthly bill by $125 when they use at least 1,000 kilowatt-hours (kWh) of electricity. Make sure you can commit to the one-year contract, as this plan also includes a $150 early termination fee (ETF) if you end your service before the term is up. If this plan doesn’t work out, you can switch without penalty within 60 days of enrollment.
The Simple Secure 12 plan is one of TXU’s best offers on Choose Texas Power. Our shoppers love this plan because it has a simple fixed rate that stays the same regardless of how much electricity you use. This plan is best for someone who wants a straightforward energy contract and price security for one year. TXU also offers a 60-day satisfaction guarantee, allowing you to change plans without penalty if it’s not a good fit.
Choose Texas Power helps you easily compare your electricity options to find the best match for your needs.
The best energy provider depends on what features matter most to you. Gexa Energy and TXU Energy are both excellent options for Texans who want a high-quality electricity plan from a trustworthy provider.
If price and sustainability are your top priorities, opt for Gexa Energy to get the best deal. However, if flexibility and a strong customer service track record matter more to you, TXU may be a better fit.
Regardless of your choice, Choose Texas Power can help you take control of your power to choose on our free marketplace. Give our energy experts a call if you want extra guidance as you make your choice.
Let us put the power in your hands with a new electricity plan.
