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When you shop for a new energy plan in Texas, you’ll typically find that Gexa Energy and TXU Energy are two of the most popular options. The best choice for you depends on what you value in an electricity company. While Gexa may be a better fit if you’re eco-conscious and prefer straightforward rates, TXU Energy has a higher-quality customer service reputation and more plan options. In this guide, we’ll compare Gexa Energy reviews in Texas with TXU Energy plan reviews to help you decide which one is best for you.
Overall, TXU scored a 5 out of 5, while Gexa scored a 4.9 out of 5. The following table compares our TXU Energy review and Gexa Energy review using a 5-point scale.
| Category | Gexa Energy review | TXU Energy review |
|---|---|---|
| Customer service | 4.7 | 4.9 |
| Online accessibility | 5 | 5 |
| Plan options | 5 | 5 |
| Overall score | 4.9 | 5 |
Choose Texas Power reviews energy providers in Texas to help you make an informed energy choice. Our Gexa and TXU Energy reviews are based on three key categories: customer service, online accessibility, and plan options.
| Gexa Energy rating | TXU Energy rating |
|---|---|
| 4.7/5 | 4.9/5 |
When you have an issue with billing or want to change your plan, good customer service makes a difference in your experience. We review Public Utility Commission of Texas (PUCT) complaint scores, Google reviews, business history, and satisfaction guarantees to determine each provider’s customer service rating. TXU Energy scored a 4.9 out of 5, and Gexa Energy received a 4.7 out of 5.
While both of these electricity companies offer high-quality customer service, the biggest difference between them is their PUCT complaint scores. The PUCT scores providers from one to five based on the number of complaints received. The higher the score, the fewer complaints received.
TXU Energy scored a 5 out of 5, showing a strong track record of responding to customer issues with few complaints. In contrast, Gexa Energy scored a 3 out of 5, meaning more customers reported issues with its service, which lowered our overall rating.
| Gexa Energy rating | TXU Energy rating |
|---|---|
| 5/5 | 5/5 |
A simple online payment platform and transparent pricing ensure a smooth experience without surprise charges on your bill. When reviewing online accessibility, we consider bill pay options, usage alerts, and transparent pricing. Gexa and TXU both scored perfectly in this category. Both providers offer bill pay and usage tracking online or via mobile app.
Gexa Energy and TXU Energy offer plans with bill credits or features that can complicate billing. If your energy usage doesn’t fall within a specific kWh range, you may pay more than expected. The Electricity Facts Label (EFL) outlines details, but providers with simpler pricing rank higher in our review.
| Gexa Energy rating | TXU Energy rating |
|---|---|
| 5/5 | 5/5 |
As your energy habits change, you’ll want a flexible company. Both TXU Energy and Gexa scored 5 out of 5 here, but their strengths differ. Gexa typically offers lower rates, while TXU provides broader options, including variable-rate and no-deposit plans.
All Gexa plans are 100% renewable, ideal if you’re eco-conscious. TXU also offers renewable options, but usually at higher costs. TXU stands out for time-of-use plans with free nights and weekends, which could help you save if your usage is flexible.
The best way to check electricity rates is to enter your ZIP code. Below are sample comparisons of 12- and 24-month plans from both providers.
Provider & plan |
Contract length |
Price (cents per kWh) |
Monthly bill estimate (1,000 kWh) |
Additional details |
|---|---|---|---|---|
| Gexa Eco Saver Plus 12 | 12 months | 8.7 | $87 | Earn a $125 credit when you use at least 1,000 kWh. |
| Gexa Eco Saver Plus 24 | 24 months | 8.9 | $89 | Earn a $125 credit when you use at least 1,000 kWh. |
| TXU Smart Edge 12 | 12 months | 13.5 | $135 | Get a $50 bill credit when you use at least 800 kWh. |
| TXU Smart Edge 24 | 24 months | 13.9 | $139 | Get a $50 bill credit when you use at least 800 kWh. |
Prices are accurate for ZIP code 77077 at the time of writing.
Compare more Gexa Energy plans on our marketplace.
Plan |
Contract length |
Price (cents per kWh) |
Monthly bill (1,000 kWh) |
Additional details |
|---|---|---|---|---|
| Gexa Eco Saver Lite 12 | 12 months | 19 | $190 | 100% renewable. Earn $50 credit at 500 kWh. |
| Gexa Saver Freedom 36 | 36 months | 18 | $180 | 100% renewable. |
| Gexa Saver Freedom 24 | 24 months | 18.2 | $182 | 100% renewable. |
| Gexa Straight Saver 12 | 12 months | 18.7 | $187 | 100% renewable. |
| Gexa Eco Saver Premier 12 | 12 months | 19.6 | $196 | 100% renewable. Earn $150 credit at 2,000 kWh. |
Compare top TXU Energy plans on our marketplace.
Plan |
Contract length |
Price (cents per kWh) |
Monthly bill (1,000 kWh) |
Additional details |
|---|---|---|---|---|
| Solar Club 12 | 12 months | 18.8 | $188 | 100% renewable. |
| Texas Choice 12 | 12 months | 19.2 | $192 | 3% cash back and price protection. |
| Solar Saver 12 | 12 months | 20.7 | $207 | $30 credit at 1,200 kWh. |
| Smart Deal 12 | 12 months | 19.4 | $194 | $50 credit at 1,200 kWh. |
| Smart Edge 12 | 12 months | 13.5 | $135 | $50 credit at 800 kWh. |
Choose Texas Power makes choosing a Texas electric provider simple.
The best energy plan depends on what matters most to you: price, service, or flexibility. Overall, TXU Energy is among the best electricity companies with a 4.8 out of 5 rating, thanks to its strong customer service and flexible options.
TXU is generally more expensive than Gexa, so if affordability is your top priority, Gexa may be better. If you want more plan variety — including variable-rate or prepaid electric plans — TXU might be worth the higher price.
Enter your ZIP code to compare plans from both providers, explore your options, and sign up in just minutes.
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