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Frontier Utilities is a popular retail electricity provider (REP) available on the Choose Texas Power marketplace. The company sells affordable electricity plans to customers across deregulated areas of Texas. Before enrolling with Frontier, it’s important to understand the provider’s contract terms, customer satisfaction, digital account tools, and overall plan variety.
In this Frontier Utilities review, we’ll break down how the company earned its 4.8 out of 5 overall score — including where it excels and where there’s room for improvement.
Category |
Rating |
|---|---|
| Customer service | 4.5/5 |
| Online Accessibility | 5/5 |
| Plan options | 5/5 |
| Overall Score | 4.8/5 |
Frontier Utilities earned a total score of 4.8 out of 5 from our experts, which is among the highest scores on our marketplace. This provider has a proven track record of offering a variety of top-tier energy plans and prioritizing online accessibility for its customers. Here’s a closer examination of how the company performed across the three key categories of customer service, online accessibility, and plan options.
Customer service is an important factor when choosing an electricity provider because your provider handles billing, account questions, and service-related concerns. When scoring Frontier Utilities’ customer service, we considered its complaint score from the Public Utility Commission of Texas (PUCT), customer reviews, satisfaction guarantees, available support channels, and overall time in business.
Frontier Utilities earned a 4.5 out of 5 for customer service. While the company performs well overall, its 60-day satisfaction guarantee is especially notable. Some negative customer reviews impacted its final score.
A strong online experience makes it easier to manage your electricity plan day to day. In this category, we evaluate features like online bill pay, usage tracking and alerts, account management tools, and pricing transparency.
Frontier Utilities earned a 5 out of 5 for online accessibility thanks to its user-friendly website, convenient self-service options, and clear digital account tools that help customers stay on top of their energy use and payments.
In Texas’ deregulated electricity market, having multiple plan options makes it easier to find one that aligns with your household’s energy usage and budget. For our Frontier electricity review, we considered factors like contract length, plan types (such as fixed-rate options), and availability across service areas.
Compared to many other providers in Texas, Frontier Utilities offers a broad selection of plans with competitive term lengths and pricing structures for a variety of customers. Because of its range and flexibility, Frontier earned a 5 out of 5 for plan options.
The Frontier Saver Plus 24 is one of the top Frontier Utilities plans available on our marketplace. This plan is a popular choice for customers with moderate to high usage who want to lock in their rate for two years. With a $125 monthly usage credit that kicks in at 1,000 kilowatt-hours (kWh), you’ll get some of the most affordable rates available. Like other 24-month Frontier energy plans, Saver Plus 24 includes a $200 early-termination fee (ETF).
When compiling reviews for Frontier Utilities and other Texas providers, we incorporate real customer testimonials from Trustpilot and Google to help us determine our scores. Customers who left reviews commented positively about how easy it was to start service and how helpful customer support was. Unsatisfied customers mentioned unexpectedly high energy bills and deposit requirements.
The following section highlights several Frontier Utilities customer reviews found on Trustpilot and Google.
“I had to get new service since we moved, and I’ve had the same service for years, so this was all new to me again. (But), Gerson was absolutely fantastic! He answered all my questions and concerns. He took time to explain plans and (find the) best ones for my needs. Great experience by far.” – Michelle R.
“Frontier Utilities has truly exceeded my expectations. Their customer-focused approach is outstanding, and it shows in every interaction. From the moment I signed up, their team has been responsive, professional, and genuinely committed to making the experience smooth and stress-free.” – Hayden O.
“When I received my latest electric bill, they had more than doubled the rate they charged me through the contract I signed with them. They claim they sent out a letter in February that the contract was expiring and that I would be charged more if I didn’t renew. I did not receive any correspondence from them since last year.” – Nate
“I missed one payment by one day, and they refused to give me my deposit back. Do not use this company. Choose something else.” – Anish
Frontier Utilities offers a variety of affordable energy plans on our marketplace. Frontier Utilities’ lowest available rate on Choose Texas Power is currently 8.1 cents per kilowatt-hour (kWh). For 1,000 kWh of usage per month, this would result in a bill of $81, excluding transmission fees and government taxes.
As a comparison, TXU Energy’s lowest electricity rate is currently 14.5 cents per kWh, which would result in a monthly bill of $145 for 1,000 kWh of usage. While TXU Energy’s rates are higher, the company has received more positive service reviews.
Keep in mind that the advertised electricity rate is only one component of a plan. Many TXU Energy and Frontier Utilities plans include bill credits, and both providers offer a 60-day satisfaction guarantee. You can use the free Choose Texas Power marketplace to compare Frontier Utilities plans with options from other providers like TXU Energy, 4Change Energy, and Direct Energy. Read our review of TXU Energy for a full comparison.
Provider & plan name |
Rate |
Monthly bill estimate (1,000 kWh) |
Additional benefits |
|---|---|---|---|
| Frontier Utilities – Frontier Saver Plus 12 | 8.1 ¢/kWh | $81 | Earn a $125 usage credit when you use more than 1,000 kWh. |
| TXU Energy – Smart Edge 12 | 13.9 ¢/kWh | $139 | Earn a $50 bill credit when you use 800 kWh or more. |
| 4Change Energy – Maxx Saver Value 12 | 8.5 ¢/kWh | $85 | Earn a $125 bill credit when you use 1,000 kWh or more. |
| Direct Energy – Live Brighter Lite 12 | 15.5 ¢/kWh | $155 | No usage charge when consumption is less than 1,000 kWh. |
Prices are accurate for ZIP code 75001 at the time of writing.
Energy deregulation gives you the power to choose your energy provider and plan from a variety of available options. Choose Texas Power is here to help you find the best energy plan and compare reviews for top Texas providers like Frontier Utilities.
Choose Texas Power is not affiliated with Power to Choose, powertochoose.org, or the PUCT.
Frontier Utilities can be a good option if you want competitive rates and flexible plan choices. In our Frontier electric review, this Texas provider earned a 4.8 out of 5 overall.
Frontier Utilities typically offers cheaper rates than Direct Energy. However, it’s important to consider your typical monthly usage, as this can affect the rate your provider charges. Enter your ZIP code and filter by your usage tier to compare the cheapest electricity rates in your area.
Like most energy providers, Frontier Utilities charges an early termination fee if you cancel your plan before your contract ends. ETFs range from $150 to $200, depending on the length of your contract.
Enter your ZIP code on this page and choose the Frontier Utilities plan that works best for your home. From there, we’ll guide you through the sign-up process online. You can also call the number on this page to connect with an energy expert.
Let us put the power in your hands with a new electricity plan.
