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Frontier Utilities is one of the many retail electricity providers featured on the Choose Texas Power marketplace. To help you find the best energy plan for your household, we offer reviews and scores for providers in deregulated areas of Texas based on several criteria: customer service, online accessibility, and plan options. The following table outlines how our experts scored Frontier Utilities.
Category |
Rating |
|---|---|
| Customer service | 4.5 |
| Online Accessibility | 5 |
| Plan options | 5 |
| Overall Score | 4.8 |
Frontier Utilities earned a total score of 4.8 out of 5 from our experts, which is among the highest scores on our marketplace. This provider has a proven track record of offering a variety of top-tier energy plans and prioritizing online accessibility for its customers. The following sections provide more detail from our Frontier Utilities review for each category.
Customer service is an important consideration when shopping for an energy plan because your provider tracks your usage and handles billing. When scoring Frontier Utilities’ customer service, we factored in the Power to Choose complaint score, online reviews, satisfaction guarantee, service options, and years in business. For customer service, Frontier Utilities scored 4.5 out of 5, losing marks because of negative customer reviews.
We factor online accessibility into our provider reviews because it’s important that customers are able to easily navigate and use a provider’s website. For this category, we consider online bill pay, usage alert notifications, and price transparency. Frontier Utilities scored 5 out of 5 in this category for its top-notch online customer experience.
If you live in a deregulated area, you can choose the plan that best fits your energy usage and needs. Providers that offer a range of plan options are more likely to satisfy the energy needs of different households. We scored Frontier Utilities based on contract length, plan types, and serviceability. Frontier Utilities offers a wide variety of plans fit for the needs of any customer. For this reason, the provider scored 5 out of 5.
When compiling provider reviews, we incorporate real customer testimonials from Trustpilot to help us determine our scores. Customers who left reviews commented positively about ease of beginning service and helpful customer support. Unsatisfied customers mentioned unexpectedly high energy bills and deposit requirements.
The following are a few positive and negative Frontier Utilities customer reviews found on Trustpilot.
“Jose was very helpful as well as knowledgeable while I was signing up for new service.” – Denise
“When I received my latest electric bill they had more than doubled the rate they charged me through the contract I signed with them. They claim they sent out a letter in February that the contract was expiring and that I would be charged more if I didn’t renew. I did not receive any correspondence from them since last year.” – Nate
“My bill was 532 dollars for January 2024!!!! When it should be the lowest!!! I had a technician come check the meter since I know it was wrong and they said it was right, nothing I can do!” – Dora
“I missed one payment by one day, and they refused to give me my deposit back. Do not use this company. Choose something else.” – Anish
Frontier Utilities offers a variety of energy plans and often provides some of the cheapest electricity rates on our marketplace. For example, the lowest energy rate on our marketplace from Frontier Utilities is currently 8.8 cents per kilowatt-hour (kWh). For 1,000 kWh of usage per month, this would result in a bill of $88, excluding transmission fees and government taxes.
As a comparison, TXU Energy’s lowest electricity rate is currently 13.9 cents per kWh, which would result in a monthly bill of $139 for 1,000 kWh of usage. While TXU Energy’s rates are higher, they have more positive customer reviews on Trustpilot.
Keep in mind that the advertised electricity rate is only one component of a plan. Many Frontier Utilities and TXU Energy plans include bill credits, and both providers offer a 60-day satisfaction guarantee. You can use the free Choose Texas Power marketplace to compare Frontier Utilities plans with options from other providers like TXU Energy and Direct Energy. Read our full review of TXU Energy for a full comparison.
Provider & plan name |
Rate |
Monthly bill estimate (1,000 kWh) |
Additional benefits |
|---|---|---|---|
| Frontier Utilities – Frontier Saver Plus 12 | 8.8 ¢/kWh | $88 | Earn a $125 usage credit when you use more than 1,000 kWh. |
| TXU Energy – Smart Edge 12 | 13.9 ¢/kWh | $139 | Earn a $50 bill credit when you use 800 kWh or more. |
| 4Change Energy – Maxx Saver Value 12 | 8.8 ¢/kWh | $88 | Earn a $125 bill credit when you use 1,000 kWh or more. |
| Direct Energy – Live Brighter Lite 12 | 15.5 ¢/kWh | $155 | No usage charge when consumption is less than 1,000 kWh. |
Prices are accurate for ZIP code 75001 at the time of writing.
Energy deregulation gives you the power to choose your energy provider and plan from a variety of available options. Choose Texas Power is here to help you find the best energy plan from a top-tier provider with our free marketplace.
ChooseTexasPower.org is not affiliated with Power to Choose, powertochoose.org, or the PUCT.
Frontier Utilities is typically one of the cheapest energy providers available on our marketplace. Depending on your usage habits and energy needs, you could secure a low rate and affordable monthly bill with a Frontier Utilities plan.
Frontier Utilities currently offers cheaper rates than Direct Energy. However, it’s important to consider your typical monthly usage, as this can affect the rate your provider charges. Enter your ZIP code and filter by your usage tier to compare the cheapest electricity rates in your area.
Like most energy providers, Frontier Utilities charges an early termination fee (ETF) if you cancel your plan before your contract ends. ETFs range from $150 to $200 depending on the length of your contract.
Enter your ZIP code on this page and choose the Frontier Utilities plan that works best for your home. From there, we’ll guide you through the signup process online. You can also call the number on this page to connect with an energy expert.
Let us put the power in your hands with a new electricity plan.
