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4Change Energy is a retail electricity provider (REP) headquartered in Dallas, and is known for giving back to the community by donating 4% of its yearly profits to charities in Texas. 4Change Energy is widely available in deregulated areas of Texas and offers low-rate energy plans.
To help you determine if 4Change is the best fit for you, we’ve reviewed the company based on its customer service, online accessibility, and plan options. The following table shows Choose Texas Power’s score in each category for 4Change Energy.
Category |
Rating |
|---|---|
| Customer service | 4.9 |
| Online accessibility | 4.3 |
| Plan options | 5.0 |
| Overall Score | 4.7 |
According to our methodology, 4Change Energy scored 4.7 overall, and the company ranks especially well for its plan variety. Read on for more in-depth information about our ratings for each category.
Our review of 4Change’s customer service considers the Public Utility Commission of Texas (PUCT) complaint score, Google reviews, satisfaction guarantee, and business history. With 13 years of experience and a 60-day satisfaction guarantee, 4Change scored a 4.9 out of 5 for customer service.
ChooseTexasPower.org is not affiliated with Power to Choose, powertochoose.org, or the PUCT.
4Change Energy scored lower in the online accessibility category due to numerous plans with complex pricing structures. This provider offers plans with usage requirements that can be challenging to meet and that change the average electricity price greatly by usage tier.
Due to these factors, our experts gave 4Change Energy a 4.3 out of 5 for online accessibility.
When you have more plan options, you have more flexibility to choose one that fits your energy usage and budget. With 4Change, you can choose a 12-, 18-, or 24-month plan, including bill credit and 100% renewable energy options. However, 4Change does not offer shorter terms or variable-rate plans. As an authorized retailer, Choose Texas Power offers exclusive rates and promotions with 4Change Energy.
Thanks to its variety and accessibility, 4Change Energy scored a 5 out of 5 for plan options.
4Change Energy has over 15,000 Google reviews, with many customers praising the provider for its low rates and community service. However, there were mixed reports about customer service and plan pricing. Many customers reported a great experience, while others had trouble receiving help from the service agent and were confused about pricing structures that led to high energy bills.
Here are a few positive and negative reviews from real customers in 2025.
“Keeps me updated with usage and weather pattern(s). Easy to review usage and shows each extra charge by states and TDC (transmission and distribution charges).” – Keith P., April 15, 2025
“4Change Energy has been very reliable and very flexible with the payment options. I never had any electricity interruptions and whenever the bill arrived I could pay in so many different ways. And, of course, after (I) paid the payment verification email would arrive!” – Paul K., March 3, 2025
“4Change is a pretty cool idea. A percentage of profits go to local charities and community organizations.” – Linda T., June 30, 2025
“Charged me a cancellation fee while still using their service. They removed it once but added it again later and refused to reverse it the second time because they said they’d already ‘credited’ me.” – Robert D., June 10, 2025
“Their website is unreliable—it shows I owe money one day, then zero, then back to owing with a disconnect notice. They provided only emails, no phone or mail notices, and customer service was hard to understand.” Tanya L., June 16, 2025
“They (charged) fees that you never were supposed to have and instead of just making it right, they will make you pay all the fees and then credit it to your account the following month.” – Glennis L., July 8, 2025
The best provider depends on your energy needs and budget. While 4Change Energy ranks very well on our marketplace, another provider could still better fit your household’s needs. For example, TXU Energy, another leading Texas energy provider, offers more plans than 4Change Energy if you’re looking for a wider variety of options. Direct Energy also scores better for online accessibility thanks to numerous straightforward plans with clear pricing structures.
Compare the cheapest 12-month electricity plans from TXU Energy, 4Change Energy, and Direct Energy to learn which is best for you.
Provider
|
Monthly bill estimate for 1,000 kWh |
Key features |
Provider’s overall score |
|---|---|---|---|
| 4Change Maxx Saver Value 12 | $96 | $125 bill credit when you use at least 1,000 kWh | 4.7 out of 5 |
| Direct Energy Live Brighter Lite 12 | $149 | Usage charge is waived for usage below 1,000 kWh | 3.7 out of 5 |
| TXU Energy Smart Edge 12 | $141 | $50 bill credit for usage at 800 kWh or more | 4.8 out of 5 |
This information is accurate at the time of writing on July 23th, 2025 using the zip code 77005.
4Change Energy is a good choice due to its low rates and charitable contributions to the community. But before signing a contract, carefully review your plan details to ensure no surprises on your electricity bill. Call our energy specialists for expert feedback at the number on your screen if you have more questions about 4Change Energy.
4Change Energy offers numerous 12-, 18-, and 24-month plans that are cheaper than TXU Energy. However, many of 4Change’s plans have usage requirements, which can make your energy bill more complex. Carefully read the Electricity Facts Label (EFL) to determine if the plan is a good fit for your energy patterns.
Yes. 4Change charges $20 per month remaining on your contract if you cancel early. For example, if you have four months left on your contract, the cancellation fee costs $80. This amount is lower than other providers, which can range from $150 to $295.
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