Reliant Energy vs. Gexa Energy Review

Reliant Energy vs. Gexa Energy provider reviews

Choose Texas Power rates every provider featured on our marketplace. When comparing Reliant Energy vs. Gexa Energy, Reliant received a score of 4.3 out of 5 and Gexa earned a 5 out of 5.

These energy providers received the same strong scores for their customer service and online accessibility. However, their overall scores were affected by plan variety, where Gexa Energy pulled ahead. Reliant Energy offers a range of fixed-rate energy plans, but its contract terms are more limited (12 or 24 months). Gexa Energy offers a variety of short- and long-term contract options lasting up to three years.

We’ll break down each provider’s score and help you compare Reliant Energy vs. Gexa Energy so you can easily find the best Texas energy provider for your home.

The following table compares the providers’ scores by category.

Category	Reliant Energy reviews	Gexa Energy reviews
Customer service	4.9	4.9
Online accessibility	5	5
Plan variety	3	5
Overall score	4.3	5

Read our full Reliant Energy review and Gexa Energy review to get a more in-depth analysis of each provider.

Compare Reliant Energy and Gexa Energy reviews

Our energy experts carefully review and score Texas energy providers to ensure we’re only offering plans from top companies across the state. When analyzing providers, our primary criteria include customer service, online accessibility, and plan variety.

Customer service

Good customer service is an important factor when choosing an energy provider. The electricity company you go with will become your point of contact for everything related to billing and your energy plan. For this category, we factor in each provider’s Public Utility Commission of Texas (PUCT) complaint score, Google reviews, satisfaction guarantees, options to cancel or change service, and years in business.

Reliant Energy and Gexa Energy both scored 4.9 out of 5 in customer service.

Gexa Energy earned a positive complaint score with the PUCT, indicating Texas customers have received quality service. It also offers a 60-day satisfaction guarantee, allowing you to switch to another Gexa Energy plan without paying a termination fee. Reliant Energy’s PUCT complaint score isn’t as positive, but the provider offers an industry-leading 90-day satisfaction guarantee.

Online accessibility

We score providers on online accessibility based on the ease of use, navigability, and transparency of their virtual tools. For this category, factors include online bill pay, usage alerts, and clear pricing information.

Reliant Energy and Gexa Energy both earned a score of 5 out of 5 in online accessibility.

Both energy providers have similar resources on their websites, including bill pay options, contact information, and usage monitoring. Customers can also download the mobile apps offered by Reliant Energy and Gexa Energy to easily track usage, receive alerts, and make payments. If you are comparing Reliant Energy vs. Gexa Energy, these companies both offer online and mobile tools and resources to make managing your energy plan easier.

Plan options

The number of plans a provider sells corresponds to the number of customers that can find a good fit for their home or business. A wider range of plans indicates that a provider likely offers options that work for every household size, usage level, and living situation. In this category, we consider contract lengths, renewable plans, and the diversity of available plan types.

Reliant Energy scored 3 out of 5 in plan options, while Gexa Energy scored 5 out of 5.

The primary difference in these two providers’ scores is the contract length options. Reliant Energy’s score was negatively affected because it offers only two term lengths — 12 or 24 months. Gexa Energy, on the other hand, also offers a 36-month contract, which is ideal for customers who want to secure a fixed rate for a longer term. Gexa also earns points in this category because it specializes in 100% renewable energy plans, making it an excellent choice for customers interested in lowering their carbon footprint.

Reliant Energy vs. Gexa Energy price comparison

Energy providers charge rates using a tiered pricing structure based on a household’s monthly electricity usage. You should compare rates from Reliant Energy vs. Gexa Energy with your average usage level in mind.

Gexa Energy’s top plan: Gexa Eco Saver Plus 12

The Gexa Eco Saver Plus 12 plan is one of Gexa Energy’s most popular plans on our marketplace. This fixed-rate plan is powered by 100% green energy and lets you secure a low electricity rate for one year. It also provides a $125 bill credit every month that your usage is at least 1,000 kWh.

Reliant Energy’s top plan: Reliant Power Savings 12

Reliant’s Power Savings 12 plan locks in an affordable electricity rate for one year. This plan also offers a $75 bill credit for every month that your usage meets or exceeds 1,000 kWh. As mentioned earlier, this plan comes with Reliant Energy’s 90-day satisfaction guarantee, so you can try this plan for a few billing cycles and switch plans without paying a cancellation fee if it isn’t working for you.

How do I choose an energy company in Texas?

Comparing Texas energy providers and plans is simple with the free Choose Texas Power marketplace. Here’s an overview of how the process works:

• Enter your ZIP code. Based on your location, we’ll show you a list of current Texas electricity rates from top providers like Gexa Energy, Reliant Energy, and many more.
• Compare your choices. You can use the filters to narrow your results based on your unique priorities. Filter for specific providers, rate types, contract lengths, bill credits, and green energy plans.
• Sign up online or over the phone. Once you find a plan you like, we can guide you through the enrollment process in a matter of minutes. After you sign up, your new provider will coordinate with your local utility to begin your service.

Gexa Energy vs. Reliant Energy — Which provider is best?

Finding the best Texas electricity provider depends on your energy needs and goals. If you are comparing Gexa Energy to Reliant Energy, you should first consider your preferred contract length and the plan features that matter most to you.

If you want to lock in an affordable rate for longer than two years, you should consider Gexa Energy. This provider is often one of the cheapest electric companies on our marketplace, so securing a low rate for a longer contract could help you save on bill costs over time. Many of Gexa Energy’s plans contain usage credits, so be sure to check past energy bills and confirm that your typical usage aligns with the plan’s credit requirements before signing up.

Reliant Energy doesn’t offer as many plan options or term lengths as Gexa Energy, but it could work well if you want the security of a fixed-rate plan with the additional flexibility of a longer satisfaction guarantee. Most providers (including Gexa) offer a 60-day guarantee. With Reliant, you have three months from the day of enrollment to switch to another plan, making it ideal for customers who aren’t as certain about their monthly usage or energy needs.