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Atlantex Power is one of Texas’ newest retail electric providers. A subsidiary of Atlantic Energy, Atlantex launched in October 2024. The company offers fixed-rate plans, renewable energy options, and more to residential and business customers.
At Choose Texas Power, we evaluate Texas electricity providers based on customer service, online accessibility, and plan selection. The following table shows how Atlantex Power scores in each category.
Category |
Rating |
|---|---|
| Customer service | 3.7 |
| Online Accessibility | 5.0 |
| Plan options | 5.0 |
| Overall Score | 4.6 |
Atlantex Power earned an overall score of 4.6 out of 5 from our experts — a strong showing among providers on our marketplace. Although the company is new to the Texas market, it received perfect marks for online accessibility and plan options. Its lowest rating came in customer service, more of a reflection of its limited track record than specific customer feedback to date.
Customer service plays a key role when choosing an energy provider since your REP manages billing, usage data, and account support. When evaluating Atlantex Power’s customer service, we considered several key factors, including its Power to Choose complaint history, online reviews, satisfaction policies, service options, and years in business. Atlantex earned a 3.7 out of 5 in this category, with deductions primarily due to its limited time in the Texas market and lower ratings for its parent company, Atlantic Energy. Its 90-day satisfaction guarantee and online Savings Hub helped boost Atlantex Power’s score in this category.
Online accessibility is a key aspect of the customer experience with any electricity provider. Customers should be able to easily navigate their provider’s website and manage their account online. To determine Atlantex Power ratings for online accessibility, we evaluate features such as online bill pay, usage alerts, and price transparency. Atlantex Power scored 5 out of 5 for its user-friendly website and strong digital account management tools.
If you live in a deregulated part of Texas, you have the freedom to choose an electricity plan that fits your usage patterns and budget. Providers with a broad range of plan options are better equipped to meet the needs of different households. We scored Atlantex Power based on contract length, plan types, and service availability. Thanks to the company’s diverse lineup of fixed-rate, renewable energy, and free-nights or free-weekends plans, Atlantex earned a 5 out of 5 in this category, as well.
Our Choose Texas Power experts typically analyze feedback from sources such as Trustpilot and other verified review platforms to inform our ratings. However, given Atlantex Power’s recent entry into the Texas electricity market, the company is not yet featured on Trustpilot. Currently, there are no verified customer reviews to identify clear trends in satisfaction or service quality.
Early indicators suggest a focus on green energy options and customer-friendly services, such as bill negotiations. We’ll continue to update this section as more feedback becomes available.
If you’re considering Atlantex Power, review the Electricity Facts Label (EFL) for each plan carefully and compare rates with other providers in your ZIP code to find the best fit for your home or business.
Atlantex Power offers a growing lineup of fixed-rate, renewable, and free-nights or free-weekends plans. Frontier Utilities, another popular choice on our marketplace, often lists rates with lower rates per kWh than Atlantex. While Frontier has a longer individual track record and more customer feedback, Atlantex Power is a newer provider backed by a parent company with over a decade of experience in the business. Customers seeking low introductory rates may prefer Frontier, but others may be drawn toward Atlantex Power’s broader plan selection and green energy options.
To compare Atlantex Power reviews with other options on our marketplace, browse our full selection of provider reviews.
Provider & plan name |
Rate |
Monthly bill estimate (1,000 kWh) |
Additional pricing information |
|---|---|---|---|
| Atlantex Power – Radiance 1000 12 | 12.9 ¢/kWh | $129 | Earn a $100 refund when you use at least 1,000 kWh. |
| TXU Energy – Smart Edge 12 | 14.5 ¢/kWh | $145 | Earn a $50 bill credit when you use 800 kWh or more. |
| 4Change Energy – Maxx Saver Value 12 | 9.9 ¢/kWh | $99 | Earn a $125 bill credit when you use 1,000 kWh or more. |
| Gexa Energy – Gexa Eco Saver Plus 12 | 10.2 ¢/kWh | $102 | Receive a $125 bill credit when you use 1,000 kWh or more. |
These rates are current at the time of writing. Prices are not guaranteed. Enter your ZIP code to check today’s rates.
Energy deregulation gives Texans the freedom to choose the electricity provider that best fits their needs. Whether you’re comparing Atlantex Power, TXU Energy, or another option, Choose Texas Power makes it easy to explore plans, compare rates, and find the right match for your home.
ChooseTexasPower.org is not affiliated with Power to Choose, powertochoose.org, or the PUCT.
Atlantex Power is a new but promising electricity provider in the Texas market. Backed by parent company Atlantic Energy, it offers a range of fixed-rate and renewable plans that cater to a variety of residential and business customers. While its rates aren’t always the lowest on our marketplace, customers may prefer its plan selection and digital account tools.
Frontier Utilities offers some of the lowest rates on our marketplace for 1,000 kWh usage levels, while Atlantex generally falls somewhere in the middle of the pack. Note that your exact rates are determined by your location, usage level, and plan type. Enter your ZIP code to compare options in your area.
Yes, Atlantex Power charges an early termination fee (ETF) of either $150 or $20 per month remaining on the contract for its fixed-rate plans. This fee is waived if you’re moving outside of Atlantex’s service area.
Enter your ZIP code on this page to compare available Atlantex Power plans in your area. Once you find a plan that fits your needs, you can complete the signup process online or call the number on your screen to speak with an energy expert.
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